Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALEXANDRA BURNETTE

Racine

Summary

Motivated and dedicated is just the start. I am a fast learner with strong organizational and prioritization abilities. With combined experience of over 10 years of management and customer service focusing on data entry.


Proven background in managing office operations and supporting executive staff. Successfully coordinated schedules, handled correspondence, and improved workflow processes. Demonstrated organizational and multitasking skills while maintaining high level of accuracy and attention to detail.


I am looking to exceed your expectations in this position and to learn and grow with this company.

Overview

13
13
years of professional experience

Work History

Office Administrative Assistant

Rosen Automotive Group
05.2019 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Reconciled accounts on a monthly basis, identifying discrepancies promptly to maintain accurate financial records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained accounting records utilizing in-house and client systems.
  • Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
  • Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
  • Collaborated closely with colleagues across multiple teams to achieve shared goals and contribute to a positive company culture.
  • Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.

Customer Service Supervisor

Tanin Auto Electronix
07.2017 - 05.2019
  • Organize and supervise activities such as the processing of incoming and outgoing mail.
  • Resolve customer complaints.
  • Hire and train employees, and evaluate their performance.
  • Prepare employee work schedules.
  • Perform personal bookkeeping services.
  • Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
  • Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
  • Reconcile records of bank transactions.
  • Direct or coordinate the supportive services department of a business, agency, or organization.
  • Set goals and deadlines for the department.
  • Acquire, distribute and store supplies.
  • Analyze internal processes and recommend and implement procedural or policy changes to improve operations.
  • Supervise the work of logistics specialists, planners, or schedulers.
  • Plan or implement improvements to internal or external logistics systems or processes.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.

Guest Service Leader

Pilot Travel Center
07.2012 - 07.2017
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Train and assist staff with computer usage.
  • Supervise other clerical staff and provide training and orientation to new staff.
  • Confer with other supervisors to coordinate operations and activities within or between departments.
  • Collect cash payments from customers and make change or charge purchases to customers' credit cards and provide customers with receipts.
  • Clean parking areas, offices, restrooms, or equipment and remove trash.

Education

High School Diploma -

Park High School
Racine, WI
06.2009

Skills

  • Administration and Management
  • Time Management
  • Judgment and Decision Making
  • Accounting
  • Customer and Personal Service
  • Management of Financial Resources
  • Data entry
  • Schedule management
  • Office supply management
  • Leadership and supervision

Timeline

Office Administrative Assistant

Rosen Automotive Group
05.2019 - Current

Customer Service Supervisor

Tanin Auto Electronix
07.2017 - 05.2019

Guest Service Leader

Pilot Travel Center
07.2012 - 07.2017

High School Diploma -

Park High School

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ALEXANDRA BURNETTE