Alexandra Burns
Torrance,California
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food & Beverage Supervisor
The Resort at Terranea
Palos Verdes, CA
03.2023 - Current
- Structuring daily operations of food and beverage outlets along with continuously making improvements
- Forecasting, planning, sourcing, and ordering food supplies for the kitchen, as well as beverages to stock the bar
- Responsible for training onboarding associates and maintenance training with existing employees
- Adhering to the food and beverage budget
- Managing daily food and beverage operations
- Following food and safety regulations
- Maintaining positive customer relationships, processing complaints, and responding to customer needs
- Assisting the Marketing department with elevating the promotion of our department accurately and attractively
- Creating and enforcing food and beverage policies, targets, and KPIs
- Resolved customer complaints promptly in a professional manner.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Creating new business tactics to increase sales opportunities both daily and long-term
- Assist in the designing and launching of beverage menus
- Planning and executing training programs, staff meetings, and coaching opportunities to instill consistency with expectations of the team and knowledge.
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
- Managed scheduling of staff in accordance with budget constraints and labor laws.
- Provided ongoing coaching and mentoring for employees in order to improve their job performance.
- Ordered supplies from vendors on a regular basis according to established guidelines.
Teacher
American Eagle School
08.2018 - 05.2021
- Responsible for teaching the students English in a fun and yet strategic manner so that they learn efficiently
- Brought new and enjoyable teaching styles while maintaining an educational streak during the class
- Constantly managed the classroom without overwhelming the environment while maintaining an English-speaking environment sent in the classroom.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Prepared and graded subject tests for students.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Assessed student performance through tests, quizzes and other assessments.
- Utilized technology-based learning tools to enhance classroom instruction.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Encouraged critical thinking skills and problem solving strategies among students.
- Provided individualized instruction to meet the needs of all students.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Remained calm and patient in student interactions to support individual growth and development.
- Utilized a variety of teaching methods such as lectures, discussions, role-play activities and multimedia presentations.
- Developed and implemented lesson plans to meet the needs of English language learners.
- Facilitated conversations between native English speakers and non-native English speakers.
- Assessed student progress through written tests, oral quizzes and other forms of assessment.
- Created a welcoming atmosphere for all students regardless of cultural background or ability level.
- Researched best practices for teaching English as a second language.
- Taught lessons encompassing range of skill-building activities for speaking, writing, reading and listening.
- Created interesting and age-appropriate reading lists to expand English vocabulary and comprehension skills.
- Integrated cultural lessons into the language teaching framework to promote multicultural understanding and sensitivity.
- Encouraged students to practice spoken English through role-plays, debates, and discussions.
Teacher
Kid Castle Sanxia English school
09.2017 - 06.2018
- Responsible for teaching the students English through Subjects of Science and math
- Encouraged and immersed the students into an only English-speaking environment
- Always adhere to 3.5 or slightly higher.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Developed and implemented lesson plans based on curriculum objectives.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Supervised students throughout day, both in classroom and outside during breaks.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Created an encouraging learning environment by utilizing positive reinforcement strategies.
- Monitored student behavior during class time and provided appropriate guidance when necessary.
- Integrated technology into the curriculum where appropriate by using online resources or apps related to language learning.
- Conducted assessments to evaluate student progress and adjusted instructional strategies to meet varied student needs.
Sales and Fitness Specialist
UFC Gym
Orange, CA
11.2015 - 12.2017
- Responsibilities included managing clients' needs and trainers' schedules. Developed class schedules for both adult and children's fitness programs. Additionally, oversaw membership duties, organized promotional events, and fostered relationships with the City of Commerce as well as community involvement.
- Educated members about proper stretching techniques before and after exercising.
- Monitored participants during workouts to ensure safety standards were met at all times.
- Provided guidance on nutrition and dieting to help clients reach their fitness goals.
- Advised members on how to modify exercises according to their skill level or injury status.
- Tracked attendance records for group classes and personal training sessions.
- Communicated with patrons in fitness floor area to build positive atmosphere and offer exercise and equipment instructions.
- Greeted and assisted guests entering facility to provide general information and answer questions.
- Attended staff meetings and training sessions to maintain updated knowledge of policies and procedures.
- Observed participants during classes, watching for issues and incorrect techniques.
- Monitored class participants for appropriate techniques to prevent injuries.
- Listened to class members and customers and adapted class content and instructions to meet needs and enhance fitness and engagement.
Accounts Receivable/Advanced Engine management
10.2016 - 06.2017
- Posts customer payments by recording cash, checks, and credit card transactions
- Updates receivables by totaling unpaid invoices
- Maintains records by microfilming invoices, debits, and credits
- Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers; Resolves valid or authorized deductions by entering adjusting entries
- Ensured adherence to established internal controls during all phases of the accounts management process.
- Performed daily audits of transactions to ensure accuracy and completeness.
- Assisted in the preparation of annual budgets and periodic forecasts.
- Reviewed monthly statements for accuracy and discrepancies in customer payments.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
- Resolves invalid or unauthorized deductions by following pending deductions procedures
- Resolves collections by examining customer payment plans, payment history, credit line; and coordinating contact with the collections department
- Summarizes receivables by maintaining invoice accounts; coordinating monthly transfers to accounts receivable accounts; verifying totals; and preparing reports
- Protects the organization's value by keeping information confidential
- Updates job knowledge by participating in educational opportunities
- Accomplished accounting and organization missions by completing related tasks and going above and beyond when the moment called for the task.
- Managed accounts receivable and payable processes, ensuring accurate and timely reconciliation of customer accounts.
Education
Bachelor of Science - International Business And Trade
Ming Chuan International University
Taiwan06-2022
Associate of Science - Sociology
Santiago Canyon College
01.2017
High School Diploma -
Trabuco Hills High School
01.2015
Bachelors of Science Degree -
Skills
- Excellent with managing large teams
- Training and task delegation
- Staff Leadership
- Inventory Management
- Professionalism
- Goal Setting
- Adaptability
- Supplies Forecasting
- Service Training
- Proficient in PowerPoint, Word, and Excel
- Critical Thinking
- Quick learner
- Interpersonal Communication
- Beverage knowledge
- Professional Demeanor
- Problem-solving aptitude
- Excellent Communication
- Task Prioritization
- Reporting and documentation
- Technology Integration
- Group and individual instruction
- Collaborative learning
- Growth Mindset
- FLUENT IN English and Spanish
- Intermediate Speaker of Mandarin and French
Certification
Castle Sanxia
English school
September 2017-
June 2018
Kid Castle
Zhonghe August
2019-March 2021.
Languages
Timeline
Food & Beverage Supervisor
The Resort at Terranea
03.2023 - Current
Teacher
American Eagle School
08.2018 - 05.2021
Teacher
Kid Castle Sanxia English school
09.2017 - 06.2018
Accounts Receivable/Advanced Engine management
10.2016 - 06.2017
Sales and Fitness Specialist
UFC Gym
11.2015 - 12.2017
Bachelor of Science - International Business And Trade
Ming Chuan International University
Associate of Science - Sociology
Santiago Canyon College
High School Diploma -
Trabuco Hills High School
Bachelors of Science Degree -
Castle Sanxia
English school
September 2017-
June 2018
Kid Castle
Zhonghe August
2019-March 2021.