Alexandra Burns
Shelter Island
Summary
Dynamic professional with a proven track record at Vine Street Cafe, excelling in employee training and customer service. Skilled in developing efficient operational policies and ensuring regulatory compliance. Adept at multitasking and conflict resolution, fostering a positive environment that enhances team performance and guest satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hostess Manager
Vine Street Cafe
Shelter Island
11.2021 - Current
- Oversaw training of new hires in food safety protocols.
- Trained new hostesses in customer service and job duties.
- Developed and implemented policies, procedures, and standards for the hostess team to ensure efficient restaurant operations.
Lifeguard
Town of Shelter Island
Shelter Island
05.2023 - 08.2024
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Performed emergency rescues when necessary.
- Assisted with orientation sessions for new lifeguards in training.
Server
The Islander
Shelter Island
12.2018 - 08.2021
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Accurately recorded orders on cash register and point-of-sale system.
Education
Major in Criminal Justice with a Minor in Intel
Coastal Carolina University
Conway, SCSkills
- Criminal justice research
- Regulatory compliance
- Case management
- Data analysis
- Report writing
- Customer service
- Conflict resolution
- Employee training
- Time management
- Multitasking
Certification
- CPR Certified
Languages
English
Native/ Bilingual
Spanish
Limited
Affiliations
- Volunteer work with training in the restaurant industry
Timeline
Lifeguard
Town of Shelter Island
05.2023 - 08.2024
Hostess Manager
Vine Street Cafe
11.2021 - Current
Server
The Islander
12.2018 - 08.2021
Major in Criminal Justice with a Minor in Intel
Coastal Carolina University
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