Dedicated and highly organized professional with proven leadership skills, experienced in providing managerial support and driving process improvements to enhance operational efficiency. Skilled at leading business operations and fostering effective communication across diverse teams to achieve organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Nutrition and Fitness Consultant
Blast Fitness LA
03.2025 - Current
Designed comprehensive training programs, streamline operational structures, and define daily workflows that supported team performance and overall client satisfaction.
Managed resources, schedules, and timelines for small-to large-scale wellness initiatives, ensuring alignment with business goals and client outcomes.
Coordinated meetings, workshops, and wellness events at the B2B level, fostering strong partnerships with corporate clients and industry stakeholders.
Built and maintained successful vendor relationships, contributing to efficient service delivery and client engagement across wellness services.
Consistently exceeded sales and revenue targets through personalized program offerings and strategic upselling of nutrition and training packages.
Developed and implemented customized nutrition coaching programs that supported improved health outcomes and enhanced client well-being.
Identified and executed process improvements, resulting in a 20% reduction in labor hours and operational costs while maintaining service quality.
Mentored exisiting and incoming clients, providing guidance on best practices and gym policies to ensure consistent quality of service.
Designed health-focused infographics and curated digital marketing content, including social media and website materials, to drive brand visibility and client engagement.
Achieved high satisfaction rates among clients due to exceptional communication skills, empathy, active listening abilities.
Food and Beverage Supervisor
The Resort at Terranea
03.2023 - 04.2025
Oversaw daily operations across four food and beverage outlets, ensuring seamless service delivery and consistent guest satisfaction.
Led onboarding, training, and continuous development programs for new and existing team members to elevate performance and maintain high service standards.
Increased annual profit margins by optimizing labor costs and streamlining resource allocation without compromising quality.
Maintained strong guest relations by effectively addressing complaints and responding to customer needs in a timely, solutions-oriented manner.
Developed, implemented, and enforced food and beverage policies, operational targets, and KPIs to align with business goals.
Collaborated on the design and rollout of innovative food and beverage menus to drive sales and enhance the guest experience.
Resolved internal conflicts and promoted a collaborative, team-oriented environment through proactive communication and team-building initiatives.
Ensured full compliance with all labor, safety, and workplace regulations to uphold a secure and lawful work environment.
Provided continuous coaching and mentorship to improve individual performance and elevate overall guest satisfaction.
ESL Instructor
American Eagle Institute
09.2018 - 02.2023
Taught English to non-native speakers using engaging, age-appropriate lessons focused on reading, writing, listening, and speaking skills.
Created a fun yet structured classroom environment that encouraged language acquisition and student participation.
Designed and adjusted lesson plans based on monthly assessments to support individual learning progress.
Integrated diverse teaching methods, including role-plays, discussions, cultural topics, and multimedia presentations.
Used technology such as interactive whiteboards and online tools to enhance instruction and engagement.
Promoted an English-speaking environment and facilitated conversations to build fluency and confidence.
Monitored and managed classroom behavior, enforcing rules to maintain a safe and productive learning space.
Expanded students'' vocabulary knowledge through targeted activities, increasing their ability to communicate effectively in English.
Accounts Receivable Assistant
Advanced Engine Management
09.2016 - 09.2017
Processed and recorded customer payments via cash, check, and credit card, ensuring accurate application to accounts.
Managed accounts receivable by reconciling invoices, resolving discrepancies, and preparing regular financial reports.
Investigated and resolved account discrepancies by coordinating with sales, customer service, and trade promotion teams.
Performed daily transaction audits and maintained compliance with internal controls to ensure accuracy and data integrity.
Assisted with budget preparation, monthly forecasting, and vendor negotiations to support financial planning and cost savings.
Maintained confidential records and consistently updated job knowledge through ongoing training and professional development.
Education
Bachelor of Science - International Business and Trade