Alexandra Busch
Summary
Dynamic leader with a proven track record at Pandora Jewelry, enhancing brand identity and customer experience through innovative visual storytelling and strategic merchandising, boosting sales by 40%. Skilled in team leadership and relationship building, adept at training and developing teams to achieve operational excellence and efficiency.
Overview
6
6
years of professional experience
Work History
Visual Manager
Pandora Jewelry
01.2024 - Current
- Increased visual impact and sales [Number]% through optimal arrangement of mannequins, fixtures, walls and tables.
- Developed innovative visual merchandising strategies that drove foot traffic and boosted overall store performance.
- Managed analytical reports to identify and track sales activities and customer trends.
- Enhanced customer experience by creating visually appealing and organized store layouts.
- Assisted in planning and executing seasonal promotions to maximize revenue opportunities during peak periods.
- Managed window displays and in-store promotional materials, contributing to strong brand identity and increased customer interest.
Store Manager
Local Honey Boutique
04.2023 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Operations Manager
Altar'd State
11.2019 - 03.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Monitored and reported on sales trends, providing valuable insights for inventory management.
Administrative Assistant
Coconut Point Mall
05.2019 - 11.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
No Degree - Communications / Public Relations
Florida Gulf Coast University
Fort Myers, FLSkills
- Brand identity development
- Customer experience enhancement
- Visual storytelling
- Window display design
- Teamwork and collaboration
- Excellent communication
- Computer skills
- Team leadership
- Verbal and written communication
- Relationship building
- Work Planning and Prioritization
- Managing operations and efficiency
- Training and development
Timeline
Visual Manager
Pandora Jewelry
01.2024 - Current
Store Manager
Local Honey Boutique
04.2023 - 01.2024
Operations Manager
Altar'd State
11.2019 - 03.2023
Administrative Assistant
Coconut Point Mall
05.2019 - 11.2019
No Degree - Communications / Public Relations
Florida Gulf Coast University
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