Alexandra Buss
Manteca,CA
Summary
Driven professional with proven expertise in customer service management and cash handling accuracy, honed at Save Mart and Sonics Drive In. Excelled in enhancing customer satisfaction and loyalty, while effectively training staff and ensuring workplace safety. Achieved significant reductions in cash discrepancies, demonstrating strong analytical and interpersonal skills. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.
Overview
13
13
years of professional experience
Work History
Key Holder
Save Mart
03.2018 - 06.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Assistant Manager
Sonics Drive In
02.2011 - 11.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Certification - Veterinary Medicine (Pre-Veterinarian)
Modesto Junior College
Modesto, CA06.2014
High School Diploma -
James C. Enochs High School
Modesto, CA09.2011
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Store maintenance
- Workplace Safety
- Customer Service Management
- Staff Training and Development
- Bank Deposits
- Pallet Jack Trained
Timeline
Key Holder
Save Mart
03.2018 - 06.2024
Assistant Manager
Sonics Drive In
02.2011 - 11.2017
Certification - Veterinary Medicine (Pre-Veterinarian)
Modesto Junior College
High School Diploma -
James C. Enochs High School