Alexandra Butler
Albany,GA
Summary
Detail-oriented and certified nursing assistant with a proven track record in geriatric healthcare. Known for personable and compassionate nature, Excel in building strong rapport with patients through superior communication skills. Commitment to comprehensive and individualized patient care is unwavering, and educating patients and their families are prioritized first. As a liaison between medical professionals, patients, and families, the goal is to consistently provide top-quality care and education.
Overview
12
12
years of professional experience
Work History
Certified Nursing Assistant In Training
Integrity Health
10.2024 - Current
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Provided customized care according to individual health plan.
- Maintained compliance with HIPAA and organizational privacy-protecting policies.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Organized and managed patient charts and files.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Facilitated personal hygiene management, feeding and ambulation.
- Supported needs of 100+ residents under long-term care.
- Cleaned and sterilized medical instruments and disposed of contaminated supplies.
- Worked alongside certified nursing assistants to check vitals and tend to patient needs.
- Documented patient information and care activities in electronic health record.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Economic Support Specialist
Georgia Department of Family and Children Services
09.2019 - 10.2024
- Records and evaluate personal and financial information obtained from individuals
- Keys in a high volume of data using standard office hardware and software
- Must obtain a 80% training score
- Process applications and review using proper criteria and policies consistently and according to established guidelines
- Determines eligibility for Medicaid for the Aged, Blind and Disabled (ABD).
- Determined correct services and program resources for individual needs.
- Looked for signs of fraud and reported cases to fraud coordinator and investigators.
- Collected and analyzed personal and financial information to make appropriate determinations.
- Helped clients navigate social services system and access needed resources.
- Created educational materials to convey important information to service recipients.
- Facilitated community outreach to expand participation and support.
- Coordinated with different service providers to meet clients' individual needs.
- Led group discussions and activities to meet different community needs.
- Managed cases of Snap, and Medicaid clients receiving social or community service support.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Approached issues proactively to best meet current and future community needs.
- Kept case files updated, accurate and aligned with requirements.
Customer Service Representative
Customer Elation
08.2014 - 09.2019
- Resolved customer concerns about products, memberships, healthcare, billing, services, and technical issues
- Aided doctors with paging other specialist and assisting patient during after hours
- Operated switchboard calls throughout hospitals
- Helped patients with scheduling concerns
- Created on call schedules for physicians.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Teleperformance USA
03.2013 - 07.2014
- Assisted customers
- Processed payments for cellphone bills
- Educated customers on best plan for their money
- Up sold devices such as:(iPhone's, Galaxy, and Mobile Hot spot devices)
- Trouble shoot customer devices
- Keyed information in computer
- Answered and transferred calls.
Education
LPN Certification - Practical Nursing
Albany Technical College
Albany, GA01-2026
Associate of Science - HS Medical Administrative Assistant - Medical Administrative Assistant
Ultimate Medical Academy
Tampa, FL01-2020
Diploma Program- Business Administrative Technology -
Albany Technical College
Albany, GA01.2012
Skills
- Time management skills
- Attention to detail
- Data inventory (organizing, recording, storing, or saving information)
- MS Excel
- MS Word
- MS PowerPoint
- Patient confidentiality
- ADL support
- Maintaining confidentiality
- Vitals assessment
- Personal care assistance
- Toileting assistance
Awards
- Ultimate Medical Academy Honor Roll
- Employee of the Month
Timeline
Certified Nursing Assistant In Training
Integrity Health
10.2024 - Current
Economic Support Specialist
Georgia Department of Family and Children Services
09.2019 - 10.2024
Customer Service Representative
Customer Elation
08.2014 - 09.2019
Customer Service Representative
Teleperformance USA
03.2013 - 07.2014
LPN Certification - Practical Nursing
Albany Technical College
Associate of Science - HS Medical Administrative Assistant - Medical Administrative Assistant
Ultimate Medical Academy
Diploma Program- Business Administrative Technology -
Albany Technical College
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