Alexandra Cadet

• Established strong relationships with clients, maintaining open lines of communication for ongoing support.
• Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
• Resolved customer inquiries and complaints from multiple channels with moderate supervision.
• Managed approximately 50 incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
• Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
• Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
• Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
• Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service.
• Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
• Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.

• Coordinate with federal partners and Non-Governmental Organizations (NGOs) to receive clients
• Provide clients with food and beverages during intake process, as needed and be responsible for coordinating food and beverages
• Aide with providing clients with food, water and clothes
• Oversee project and ensure day to day operations are running smooth
• Coordinate with hotel housekeeping and maintenance staff for logistical needs
• Create schedules for staff
• Facilitate and run congregate sheltering with over 50 men
• Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
• Manage intake data and format appropriately for interagency reporting
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
• Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.

• Responsible for leading and managing a team of nonclinical workers
• Responsible for trainings and ensuring staff and team follow policies and procedures
• Ensuring clients are clocking in and out according to schedule
• Replenish stock and reorder supplies to maintain adequate inventory of supplies
• Managed discharge documents, admission documents and patent heath history
• Welcome visitors by greeting them on the telephone
• Answering inquires in prompt timing
• Keeping track of calls in a fast past environment
• Answering inquiries; giving directions; relaying calls to patients; referring inquiries to physician: nurses
• Create schedules and ensure staff follows schedule.

• Build and maintain rapport with clients to further enhance therapeutic process
• Incorporate different therapeutic techniques such as Cognitive Behavioral Therapy, Reality Therapy, Motivational Interviewing and Play Therapy to better assist clients
• Conduct Bio psychosocial, Intakes, Treatment Plans, as well as SNAP and Suicide Risk Assessments
• Operate and maintain ICANotes (company’s electronic system)
• Present cases and/or obstacles with Clinical Director as well as consult with other therapists during supervision.
• Improved client adherence to treatment goals by establishing strong therapeutic alliances and maintaining open communication.

• Maintained detailed documentation of client progress, effectively communicating with other healthcare providers as necessary.
• Evaluated treatment effectiveness regularly, adjusting intervention strategies based on client feedback and clinical judgment as required.
• Facilitated family therapy sessions to support communication, boundary setting, and healthy relationships among family members affected by mental health issues.
• Tailored therapeutic approaches to meet the unique needs of diverse client populations, including individuals with substance use disorders and trauma histories.
• Led psychoeducational groups covering topics such as emotion regulation, communication skills development, and relapse prevention strategies among others related to mental health improvement outcomes.
• Implemented behavioral modification techniques for clients struggling with unhealthy patterns of behavior or thought processes contributing to their mental health challenges.

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• Improved client adherence to treatment goals by establishing strong therapeutic alliances and maintaining open communication.
• Supported clients in developing coping strategies for mental health issues through individual and group therapy sessions.
• Prepared required clinical documentation per established timeframes.
• Increased engagement in therapy by using creative modalities such as art, music, or movement activities tailored to individual preferences.
• Evaluated effectiveness of therapeutic interventions by tracking client progress using standardized assessment tools, adjusting treatment plans as needed for optimal outcomes.
• Conducted family therapy sessions when necessary, fostering improved communication and conflict resolution within family units.

• Completing intake and admissions for inpatient hospitals and behavioral health facilities
• Completing admissions forms for new patient admits
• Authorizing Credit Cards
• Tracking locations of staff and keeping records
• Setting up and maintaining relationships with management and transportation
• Inputting critical information for bio psychosocial, and information for client treatment plans
• Provide infrastructure and collecting data for human resource department for all employees (including, but not limited to Hire clinical and administrative staff; set up personnel charts, prepare position descriptions, prepare employee handbook)
• Intake information for healthcare and detox units.
• Completed bi-weekly payroll for 8 employees.

• Analyze applications for accuracy; prepare submission for Salis
• Request and review local and FDLE background checks in order to determine eligibility for licensure
• Monitor Providers through direct on-site inspections within required timeframes, to ensure compliance with State Statutes and Rules
• Provide Corrective Action Plans, verify amounts of late fees and ensure that citations are implemented
• Investigate Chapter 491 complaints, report findings, and monitor corrective action plans
• Review Policy and Procedure manuals with Providers to determine compliance and generate yearly licenses.

• Scheduled and coordinated team meetings, travel, and other group activities to meet yearly department goals
• Worked with word processing, spreadsheet, and database software to complete administrative tasks
• Complied, reviewed, and typed statistical and budget related reports
• Prepare invoices, reports, memos, letters, financial statements, and other documents using word processing, spreadsheet, database or presentation software
• Responded to or routes routine inquiries from external or internal sources with own correspondence or other messaging.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.