Alexandra Carew
West Long Branch,NJ
Summary
Driven and customer-focused professional with a proven track record at Starbucks, adept at maintaining high levels of customer satisfaction and loyalty. Skilled in cash handling and exceptional customer service, I excel in fast-paced environments, demonstrating strong multitasking abilities and team leadership. My friendly and outgoing nature enhances team dynamics and customer experiences alike.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks, Barista
02.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Restaurant Hostess
Rooneys Oceanfront Resturant
05.2022 - 08.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Ice Cream Scooper
Carvel Ice Cream Store
06.2021 - 08.2021
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Provided exceptional customer care through active listening skills and addressing concerns promptly.
Education
No Degree - Psychology
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2027
High School Diploma -
Shore Regional High School
West Long Branch, NJ06.2023
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Team Leadership
- Order Taking
- Cash Register Operation
- Exceptional customer service
- Strong multitasking
- Greeting guests
- Customer Service
Timeline
Barista
Starbucks, Barista
02.2023 - Current
Restaurant Hostess
Rooneys Oceanfront Resturant
05.2022 - 08.2022
Ice Cream Scooper
Carvel Ice Cream Store
06.2021 - 08.2021
No Degree - Psychology
Rutgers, The State University of New Jersey
High School Diploma -
Shore Regional High School