Alexandra Carter
Tempe,Arizona
Summary
Proven leader with extensive experience in operations management and team supervision, notably at Target. Excelled in coaching and mentoring, enhancing team performance by 30%. Skilled in problem-solving and performance improvement, fostering a culture of excellence and collaboration. Demonstrates exceptional customer focus and influencing skills, driving significant business outcomes.
Overview
17
17
years of professional experience
Work History
Team Lead
Target
11.2023 - 01.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Team Lead
Walmart
12.2017 - 11.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Claims Adjuster
State Farm
02.2017 - 12.2017
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
Disputes Specialist
Paypal
08.2015 - 11.2017
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
- Analyzed, researched and resolved payment claims within required timeframes.
- Adhered to department processes, procedures and goal expectations for case investigations.
- Kept up to date on industry information, system changes, network rules and compliance issues.
- Managed caseloads effectively, ensuring timely processing of disputes in accordance with established procedures.
- Provided comprehensive training to new team members on dispute processes and best practices, enhancing overall team performance.
Bartender
Olive Garden
03.2007 - 03.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Customer Service Representative
Aetna
08.2013 - 08.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Chandler High School
Chandler, AZ06.1995
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Operations Management
- Workplace Safety
- Product Management
- Key Performance Indicators
- Influencing skills
- Problem-Solving
- Teamwork and Collaboration
- Staff Training
- Team motivation
- Team Supervision
- People Management
Timeline
Team Lead
Target
11.2023 - 01.2024
Team Lead
Walmart
12.2017 - 11.2023
Claims Adjuster
State Farm
02.2017 - 12.2017
Disputes Specialist
Paypal
08.2015 - 11.2017
Customer Service Representative
Aetna
08.2013 - 08.2015
Bartender
Olive Garden
03.2007 - 03.2016
High School Diploma -
Chandler High School