Alexandra Castillo
Miami,FL
Summary
Professional QA specialist with solid background in ensuring software quality and reliability. Known for strong leadership in team collaboration and consistently delivering results. Skilled in test planning, automation, and defect tracking, adaptable to changing project needs. Respected for effective communication, problem-solving abilities, and passion for continuous improvement.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr. Product Owner
Royal Caribbean International
03.2024 - Current
- Delivered media network product with POC that show the power of this product. engaging and driving app penetration of around 10%
- Achieved consistent on-time product releases by effectively managing resources and prioritizing tasks according to business goals.
- Increased team efficiency by streamlining processes and optimizing workflows for cross-functional collaboration.
- Maintained competitive advantage in the market space by staying current on industry trends and incorporating relevant innovations into product offerings when appropriate.
- Ensured seamless integration of new features with existing systems by working closely with software architects and developers.
QA Lead
Royal Caribbean
08.2021 - 02.2024
- Working with Royal Guest Application, leading QA efforts for healthy and successful return to service
- Mentored junior team members, fostering growth and enhancing team performance.
- Involved in different initiatives across KTLO team to ensure implementation of quality standards and participating as QA POC
- Worked on Online Check-In, and general functionality of application under Excalibur program
- Led 5-10 person team.
- Standardized bug reporting methods for better communication between QA and development teams.
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality products.
- Ensured QA team to meet deadlines and quality standards
- Implemented strategies to improve coverage of automated tests
- Designed test plans and test cases using risk management practices
- Trouble-shoot production incidents
- Built a communication bridge between Dev/QA/Product that increased productivity and delivery.
- Start initiatives to adopt automation as a method that combine manual testers and automation engineers to work closely each other to ensure the best result of automation coverage as well as efficiency in term of shorten the release cycles.
Sr. QA Analyst
Globant
01.2017 - 07.2021
- QA Analyst working on-site with Royal Caribbean Client, focal point for QA related task for web and mobile application, starting with check-In process.
- Enhanced software quality by implementing comprehensive test plans and executing test cases.
- Managed defect tracking system effectively, maintaining clear communication channels with stakeholders regarding bug status and resolution timelines.
QA Lead
K12
12.2011 - 12.2016
- Led QA team within LMS Engineering Support team
- Participated as QA POC on Mail communicator migration project
- Performed production support of critical K12 applications
- Involved designing and testing strategies for ATS (in-house automation tool based on selenium)
- Designed plan/test cases for each release
- Ensured QA team to meet deadlines and quality standards
- Championed adoption of best practices in QA methodologies throughout organization.
- Facilitated seamless integration of new team members into ongoing projects through comprehensive training programs and documentation support.
- Optimized test coverage by defining clear test objectives and prioritizing scenarios based on risk assessment.
Data Warehouse Testing Coordinator
CitiBank
06.2011 - 11.2011
- Conducted testing of all requirements and coordinated stakeholders in projects under Data Warehouse program for Colombia
- Supported System’s users and solved issues as soon as possible, minimizing impact on client side
- Interacted with development teams to ensure implementation of requirements, meet deadlines and standards
- Assisted Production Go Live and validated implementation of requirements
- Provided support to any Production failure to guarantee system availability.
- Championed continuous improvement initiatives within the organization by advocating for adoption of cutting-edge tools, techniques, and methodologies in testing coordination.
TRIAD Analyst
CitiBank
04.2008 - 08.2010
- Participated in one of the major projects for the LATAM region, related with the migration of credit cards platform in Citibank Central America
- Implemented and tested strategies within the modules of TRIAD application for Central America and Latin America (tool to design strategies for credit cards)
- Maintained the strategies implemented and monitoring reports searching for possible improvements
- Designed test documents
- (Test plan, Test cases, test matrix)
Education
BS - System Engineer
04.2007
5 years curriculum empathizing on software planning, design, construction and testing.
Skills
- User story creation
- Strategic visioning
- Design thinking
- Data-driven decision making
- Product roadmapping
- Regression testing
- Mobile app testing
- Test case design
- Cross-browser testing
- Defect management
- Team Training
- Excellent researching skills
Certification
Designing and Building AI Products and Services
Release management
How to identify and manage risks
Developing with quality in Agile
Basics of Automation testing
Approaching to the design of Products and services using AI, understanding the basic of AI and machine learning to build successful products that leverage AI power
Guiding and managing a group, establishing and maintaining the necessary group spirit to achieve a set of goals..
Release management
First approach of key concepts of a release management strategy. The different approaches, branch strategies and tools.
How to identify and manage risks
All about the different steps of the risk management cycle, how to identify risks throughout the stages of a project life cycle and how to determine the risks’ impact and probability to occur.
Developing with quality in Agile
Understand the agile testing principles, Understand the testing levels and types. Identify opportunities for automation, Apply the test phases for unit tests, Identify properties of a good test.
Basics of Automation testing
First approach to structure and design of automation projects, using Selenium web driver.
Timeline
Sr. Product Owner - Royal Caribbean International
03.2024 - Current
QA Lead - Royal Caribbean
08.2021 - 02.2024
Sr. QA Analyst - Globant
01.2017 - 07.2021
QA Lead - K12
12.2011 - 12.2016
Data Warehouse Testing Coordinator - CitiBank
06.2011 - 11.2011
TRIAD Analyst - CitiBank
04.2008 - 08.2010
Designing and Building AI Products and Services
Release management
How to identify and manage risks
Developing with quality in Agile
Basics of Automation testing
Approaching to the design of Products and services using AI, understanding the basic of AI and machine learning to build successful products that leverage AI power
Guiding and managing a group, establishing and maintaining the necessary group spirit to achieve a set of goals..
Release management
First approach of key concepts of a release management strategy. The different approaches, branch strategies and tools.
How to identify and manage risks
All about the different steps of the risk management cycle, how to identify risks throughout the stages of a project life cycle and how to determine the risks’ impact and probability to occur.
Developing with quality in Agile
Understand the agile testing principles, Understand the testing levels and types. Identify opportunities for automation, Apply the test phases for unit tests, Identify properties of a good test.
Basics of Automation testing
First approach to structure and design of automation projects, using Selenium web driver.
Pontificia Universidad Javeriana - BS, System Engineer
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