Overview
Work History
Education
Skills
Certifications / License
Languages
Timeline
Generic

Alexandra Castillo

White Plains,NY

Overview

6
6
years of professional experience

Work History

Sales Associate

Hollister.Co
10.2023 - Current
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Team Manager

Panera Bread
01.2023 - 05.2025
  • Managed daily cash flow, deposits, register audits, and end of day reconciliation.
  • Developed and maintained weekly staff schedules, optimizing shift coverages and labor costs.
  • Monitored and recorded food temperatures to ensure safety and health regulations.
  • Ensure compliance of sanitation standards.
  • Train team members, providing guidance and performance feedback.
  • Maintain cleaning and organization in all food preparation and storage area.
  • Supervising catering sales.
  • Completed inventory and ordering.
  • Led employee relations through effective communication, coaching, training, and development..
  • Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.

Team Member/Lead Member

Panera Bread
04.2021 - 12.2022
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Knowledge of using/cleaning bread slicer machine, deck oven, and TurboChef oven.
  • Baking freezer to oven pastries, cookies, and breads.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Assisted on catering orders.
  • Back of house Prep.

Sales Associate/Merchandise Lead Associate

Old Navy
09.2019 - 01.2021
  • Knowledge on completing inventory.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Accurately processed POS transactions, payment cards, and receipts to customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

High School -

White Plains High School
White Plains, NY
06-2021

Skills

  • Customer Service
  • Communication
  • Organization
  • Team Collaboration
  • Money handling
  • POS system operation

Certifications / License

Driver's License

ServSafe Certification

ServSafe Allergen Certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Hollister.Co
10.2023 - Current

Team Manager

Panera Bread
01.2023 - 05.2025

Team Member/Lead Member

Panera Bread
04.2021 - 12.2022

Sales Associate/Merchandise Lead Associate

Old Navy
09.2019 - 01.2021

High School -

White Plains High School

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