ALEXANDRA CASTILLO
San Luis,AZ
Summary
Personable and compassionate candidate with strong communication skills and dedication to patient care. Understanding of medical terminology and proficiency with electronic health records enhances ability to support healthcare teams. Focused on providing quality patient experiences and contributing to efficient clinical operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Externship Medical Assistant
Yuma Nephrology
08.2025 - 12.2025
- Supported patient education on health maintenance and treatment plans.
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient intake, scheduling appointments, and updating medical records.
- Maintained cleanliness and organization of exam rooms and medical supplies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Customer Experience Sales Floor Associate
Beauty Supply Store
04.2024 - 01.2025
- Demonstrated strong communication skills when interacting with diverse clientele, fostering an inclusive shopping environment.
- Proactively addressed potential safety hazards on the sales floor, contributing to a secure shopping environment for all guests.
- Resolved customer issues promptly and professionally, resulting in repeat business and positive feedback.
Sales Representative/Call Center Customer Service Representative
ACT
09.2023 - 12.2023
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Education
High School Diploma -
San Luis High School
San Luis, AZ05-2020
Skills
- Multitasking & Workflow Efficiency
- Patient Rooming & Vital Signs
- Clinical Procedures
- Electronic Health Records (EHR) Management
- Customer Service & Patient Communication
- Team Collaboration
- Customer service
Certification
- Certified Clinical Medical Assistant (CCMA), National Healthcareer Association (NHA), December, 2025
Languages
English
Native or Bilingual
Timeline
Externship Medical Assistant
Yuma Nephrology
08.2025 - 12.2025
Customer Experience Sales Floor Associate
Beauty Supply Store
04.2024 - 01.2025
Sales Representative/Call Center Customer Service Representative
ACT
09.2023 - 12.2023
High School Diploma -
San Luis High School