Alexandra Castro
Austin,TX
Summary
Reliable Team Member with solid background meeting and exceeding production demands. Efficiently carries out physically demanding work by keeping supplies organized, following orders and using industrial equipment to move loads. Inspects and repairs machines regularly for optimal performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
Ups Store
TX
02.2024 - Current
- Assisted customers with product selection and ordering process
- Provided customer service support to ensure satisfaction
- Received, processed, and stocked merchandise in accordance with store policies
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor
- Operated cash registers to process payments from customers
- Maintained a clean and organized work area throughout shift
- Collaborated with team members to maximize productivity and efficiency
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly
- Greeted customers upon entering the store with friendly demeanor
- Resolved customer issues promptly in a professional manner
- Answered phone calls regarding inquiries about products or services
- Developed positive customer relationships through friendly greeting and excellent service
- Addressed customer needs, responding to specific requests
- Worked hard to learn required tasks quickly to maximize performance
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
- Rotated through series of different stations based on team needs
- Built and maintained working relationships with peers and upper management
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked
- Looked for ways to go above and beyond job requirements
- Trained new team members using approved training materials and information
- Processed and retrieved customer special orders
- Assisted newly hired team members by explaining company procedures and safety requirements
- Monitored operations and reviewed records and metrics to understand company performance
- Set specific goals for projects to measure progress and evaluate end results
- Displayed strong telephone etiquette, effectively handling difficult calls
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes
- Identified needs of customers promptly and efficiently
- Maintained positive working relationship with fellow staff and management
- Implemented performance, quality and efficiency measures to achieve aggressive production goals
- Stayed informed of company and store updates from leadership
- Followed production orders and company standards to exceed quality scores on consistent basis
- Improved knowledge and productivity through continuous education and learning from senior team leaders
- Upheld high standards of productivity and quality in operations
- Performed notarizations for a variety of documents, including affidavits, deeds, and contracts
- Tracked online orders through shipping carriers' websites
- Created shipping labels for customers
- Helping customers who need a faxing completed
Cashier
Walmart
TX
08.2022 - 10.2024
- Greeted customers and answered any questions they had about the store's products and services
- Verified that customers were of legal age to purchase alcohol or tobacco products
- Issued receipts, refunds, credits or change due to customers
- Stocked shelves with merchandise when needed
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors
- Performed other duties as assigned by management
- Operated cash register or POS system to receive payment by cash, check and credit card
- Answered customer questions and provided store information
- Collected payments and provided accurate change
- Trained new team members in cash register operation, stock procedures and customer services
- Scanned merchandise using point-of-sale system for accurate purchase totals
- Welcomed customers, offering assistance to help find store items
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks
- Offered customers carry-out service at completion of transaction
Cashier
Schlotzsky's Deli
TX
03.2022 - 08.2022
- Greeted customers and answered any questions they had about the store's products and services
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
- Stocked shelves with merchandise when needed
- Answered customer inquiries regarding store policies and procedures
- Assisted customers over the phone regarding store operations, product information and order placement
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors
- Ensured compliance with all safety regulations within the store environment
- Provided excellent customer service while promoting loyalty programs to increase sales potential
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed
- Operated cash register or POS system to receive payment by cash, check and credit card
- Answered customer questions and provided store information
- Collected payments and provided accurate change
- Trained new team members in cash register operation, stock procedures and customer services
- Discounted purchases by scanning and redeeming coupons
- Answered phone calls to assist customers with questions and orders
Education
High School Diploma -
Sci-tech Prep High School
05.2022
Skills
- Cleaning
- Equipment Operation
- Cash Handling
- Complaint resolution
- Workplace Safety
- Clear Communication
- Goal Setting and Achievement
- Heavy Lifting
- Organizing Work Stations
- Teamwork and Collaboration
- Sales and Marketing
Certification
IN SCHOOL RIGHT NOW TO EARN MY REAL ESTATE LICENSE
Timeline
Team Member
Ups Store
02.2024 - Current
Cashier
Walmart
08.2022 - 10.2024
Cashier
Schlotzsky's Deli
03.2022 - 08.2022
High School Diploma -
Sci-tech Prep High School