Alexandra CHaney
Milton
Summary
Dependable and equipped for fast-paced work with changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
8
8
years of professional experience
Work History
Lead Payroll Specialist
Key Mechanical, LLC
04.2022 - Current
- Staying up to date on all CBAs, labor laws and tax regulations
- Ensuring all Certified Payroll and Work Recoveries are accurate and reported on a weekly basis
- Working directly with auditors, providing all documentation needed
- Submit payroll reports to each union monthly for benefits and 401k
- Maintaining all union rate changes within strict time frames
- Reconcile service and construction tech hours and GPS tracking
- Withhold garnishments or writ where applicable
- Process payroll for union employees, including calculating wages, deductions, and taxes according to the CBA
- Submit NATCHA to bank and complete all payments for taxes, and garnishments withheld
- Complete all job cost transfer adjustments
- Create new employees files and ensure all new hire paperwork is complete and accurate
- Complete new hire process with all employees on time keeping
Team Performance Manager
Credit Corp Solutions Inc
02.2020 - 04.2022
- Manage team members productivity, day to day KPIs
- Lead meetings to ensure staff are focused and goal driven for the day ahead
- Help staff discover new career goals
- Take calls for escalated customers and resolve complaints
- Instruct on-boarding classes to new hires
- Have a strong work ethic and positive attitude
- Dependability and punctuality
- Sound personal judgment and decision-making
- Attention to detail
- Solid writing and computer skills
- Ability to show empathy toward staff and customers. Treat them with respect and compassion
- Excellent communication skills
Customer Relationship Manager
Credit Corp Solutions Inc
10.2019 - 02.2020
- Help customers manage their financial situation
- Negotiate in a fast paced environment with quality work
- Empathetic and respectful
- Muti-task and adapt to changes
Claims Associate
State Farm Mutual Automobile Insurance Company
01.2017 - 10.2019
- Processed and evaluated insurance claims to determine validity and coverage compliance.
- Handling inbound calls and exercising good decision-making skills to review information, issue payments and resolve claims
- Providing a remarkable customer experience
- Working in a collaborative team environment while meeting quality standards
- Being accountable to team, work, and schedule
- Maintain quality, accuracy and professionalism in a fast-paced environment
- Ability to multi-task and adapt to changing environment
Education
Foss High School
TacomaSkills
- Timekeeping systems
- Employee relations
- Payroll management
- Payroll auditing
- Benefits administration
- Garnishments processing
- Multi-state payroll
- Time sheet review
- Telephone and email etiquette
- New hire processing
- Financial reports
- Exceptional Microsoft Excel skills
- Journal entry preparation
- Meeting deadlines
- Data reconciliation
Timeline
Lead Payroll Specialist
Key Mechanical, LLC
04.2022 - Current
Team Performance Manager
Credit Corp Solutions Inc
02.2020 - 04.2022
Customer Relationship Manager
Credit Corp Solutions Inc
10.2019 - 02.2020
Claims Associate
State Farm Mutual Automobile Insurance Company
01.2017 - 10.2019
Foss High School
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