Alexandra Chin
QUINCY,MA
Summary
Supportive Clinical Liaison anticipates patient needs and understands expectations. Committed to treating others with compassion, courteous, fairness and respect. Adept at assessing and admitting new patients and aiding with management and marketing of hospital accounts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Clinical Liaison
Boston Senior Medicine
05.2022 - Current
- Collected data about patient care problems and prepared reports.
- Verified insurance coverage for patients and worked with clinic to schedule doctor visits and therapy sessions.
- Evaluated patient satisfaction and made suggestions for changes or improvements.
- Responded to and investigated complaints and concerns of patients.
- Provided excellent customer service to patients and medical staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Office Manager
Boston Senior Medicine
05.2022 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Medical Assistant
Boston Senior Medicine
05.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
Program Manager
BluePrint Health Care
11.2021 - 02.2022
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
Education
High School Diploma -
Taunton High School
Taunton, MA06.2014
Skills
- Healthcare Facility Coordination
- Vital Statistics Documentation
- Prepare Reports
- Educate Patients
- Care Plan Recommendations
- Reading Comprehension
- Medical History Documentation
- Outbound Calling
- Organization and Time Management
- Multi-Line Telephone Systems
- Patient and Family Advocacy
- Medical Services Administration
- Professional Bedside Manner
Timeline
Clinical Liaison
Boston Senior Medicine
05.2022 - Current
Office Manager
Boston Senior Medicine
05.2022 - Current
Medical Assistant
Boston Senior Medicine
05.2022 - Current
Program Manager
BluePrint Health Care
11.2021 - 02.2022
High School Diploma -
Taunton High School