Alexandra Chung
Coral Springs,FL
Summary
Groomer and animal caretaker with a robust background in animal care and veterinary assistance, complemented by expertise in goal setting and team development. Demonstrates a visionary approach in enhancing logistics efficiency and client satisfaction through innovative techniques and meticulous attention to detail. Passionately committed to delivering exceptional customer service and fostering positive team dynamics, ensuring optimal pet care and seamless operations
Overview
6
6
years of professional experience
Work History
Dental Hy
Pet Dental Services
West Palm Beach, Florida
05.2024 - Current
- Perform comprehensive dental cleanings and assessments for pets, ensuring optimal oral health and client satisfaction.
- Implement advanced dental techniques for animals, adapting human dental practices to improve pet oral care outcomes.
- Partner with veterinarians to develop tailored dental treatment plans, enhancing overall pet health and well-being.
- Meticulously document pet dental procedures, maintaining accurate records for ongoing care and treatment evaluation.
- Educate pet owners on proper dental care techniques, fostering long-term oral health maintenance for their animals.
- Analyze pet dental health patterns, identifying trends to enhance preventive care strategies and improve long-term oral health outcomes for animals.
Groomer
Shampoodles Grooming
Coconut Creek, Florida
03.2023 - 05.2024
- Bathed and groomed dogs of various breeds and sizes according to customer instructions.
- Provided nail trimming, ear cleaning, teeth brushing, and other related services.
- Performed minor medical treatments on animals such as flea baths and medicated shampoos.
- Monitored pet's health while they were being groomed, including checking vitals such as temperature and pulse rate.
- Communicated with customers regarding their pet's needs and recommended additional services or products when necessary.
- Utilized scissors, clippers, brushes, combs and other tools properly during grooming sessions.
- Developed positive relationships with customers through friendly interactions both over the phone and in person.
- Evaluated animals before releasing them back to owners; discussed any issues that arose during the session with owner if needed.
Animal Transporter
Pet travel transport
Ft. Lauderdale , FL
01.2023 - 01.2024
- Conducted daily pre-trip inspections of assigned truck's brakes, lights, tires, fuel levels.
- Provided safe and secure transportation for animals to and from veterinary appointments.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Cared for the physical needs of animals during transit by providing food, water, and comfort breaks as needed.
- Monitored animal behavior throughout the duration of each trip in order to ensure safety.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Ensured that all necessary supplies were on hand before transporting animals.
- Managed inventory of pet supplies such as crates, leashes, blankets, toys.
- Cleaned up after transported animals upon arrival at destination point.
- Maintained a clean vehicle interior for pet safety during transit.
- Scheduled and coordinated animal pickups with owners or shelters and rescues.
- Checked in animals to the airport for departure or arrival.
Grooming Assistant
Shampoodles Grooming
Coconut Creek, FL
05.2022 - 01.2023
- Assisted groomers with daily grooming activities such as bathing, brushing, and trimming of pets.
- Inspected equipment regularly to make sure it is functioning properly and safely.
- Helped maintain inventory levels by restocking shelves with necessary supplies at the end of each day.
- Delivered excellent service to pet owners to drive repeat business.
- Kept accurate records of services provided to each pet in order to track progress over time.
- Cleaned and sanitized all tools used in the grooming process between each customer.
- Maintained a clean work environment by sweeping, mopping, and disposing of pet waste.
- Bathed approximately 15 animals per 6-hour shift.
Kennel Manager
Petland
Boca Raton, FL
01.2022 - 12.2022
- Provided training to staff on proper handling techniques for animals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Oversaw new intakes by assigning kennels and managing quarantines.
- Recruited and trained new employees to meet job requirements.
- Assisted in feeding, watering, exercising, bathing, cleaning cages and runs, administering medications when necessary.
- Understood and followed oral and written directions.
- Modified existing software systems to enhance performance and add new features.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Vet Technician/Kennel Manager
Kate’s cat rescue
Fort Lauderdale, FL
07.2021 - 11.2021
- Cleaned kennels, cages and exam rooms; sterilized instruments; prepared surgical packs; took out trash; changed water bowls; transported animals within the hospital facility.
- Tracked and scheduled follow-up appointments for animal treatment.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Vet Technician
Boca Veterinary Clinic
Boca Raton, FL
05.2021 - 07.2021
Kennel Manager
Animal Hospital of University Drive
Sunrise, FL
07.2018 - 05.2021
- Conducted interviews with prospective employees to evaluate their suitability for working in a kennel environment.
- Developed and implemented kennel policies and procedures.
- Managed inventory of food supplies and other materials needed to run the kennel efficiently.
- Provided customer service support by responding promptly to inquiries and addressing customer complaints in a timely manner.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Prepared monthly budget forecasts based on expected expenses for supplies or staffing costs.
- Supervised team of Kennel Assistants in daily operations of the kennel.
VET TECHNICIAN
Animal Hospital of University Drive
Sunrise, FL
08.2018 - 05.2021
- Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture
- Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment
- Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition
- Cared for animals pre-surgery, including administering anesthetics
- Lifted 5+ dogs of varying weights and breeds for bathing and grooming services on daily basis
- Positioned animals for diagnostic imaging such as x-rays
- Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care
- Assisted veterinarian with wound treatment, administration of vaccines and operations.
Education
Grooming Certificate -
Penn Foster Career School
Scranton, PA01-2023
Associate - Science, Marine Biology
Broward College
Fort Lauderdale, FL08.2021
Diploma - Environmental Science
South Plantation High School
Plantation, FL05.2017
Skills
- Fast and efficient
- Teamwork and flexibility
- Hard working and self-motivated
- Staff Scheduling
- Customer Service
- Policy Administration
- Training and Development
- Team Development
- Decision-Making
- Goal Setting
- Good Judgment
Timeline
Dental Hy
Pet Dental Services
05.2024 - Current
Groomer
Shampoodles Grooming
03.2023 - 05.2024
Animal Transporter
Pet travel transport
01.2023 - 01.2024
Grooming Assistant
Shampoodles Grooming
05.2022 - 01.2023
Kennel Manager
Petland
01.2022 - 12.2022
Vet Technician/Kennel Manager
Kate’s cat rescue
07.2021 - 11.2021
Vet Technician
Boca Veterinary Clinic
05.2021 - 07.2021
VET TECHNICIAN
Animal Hospital of University Drive
08.2018 - 05.2021
Kennel Manager
Animal Hospital of University Drive
07.2018 - 05.2021
Grooming Certificate -
Penn Foster Career School
Associate - Science, Marine Biology
Broward College
Diploma - Environmental Science
South Plantation High School