Alexandra Coats
Montgomery,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
Work History
Kennel Technician/Veterinary Assistant
DEVINE VETERINARY CLINIC
Devine, Texas
08.2012 - 07.2024
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Provided detailed patient care instructions to pet owners.
- Cleaned and sterilized exam rooms between appointments.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Prepared laboratory slides for microscopic examinations.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Recorded patient food and water intake and output levels on a daily basis.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Dispensed medications orally or topically as directed by veterinarian.
- Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
- Ensured that cages were kept clean at all times.
- Ordered medication refills when needed.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Provided emotional support to pet owners during difficult times.
- Educated clients on proper animal health care routines.
- Attended regular continuing education courses related to veterinary medicine.
- Assisted veterinarians in examining animals.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Obtained information and history from clients to maintain medical charts.
- Released patients to owners with care directions from veterinary staff.
- Communicated with veterinarians and staff members to maintain patient flow.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Documented and tracked treatment activities.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Helped veterinarian with neutering, tooth removal and casting broken bones.
- Delivered attentive, courteous service to promote overall patron satisfaction.
- Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Assisted veterinarians during procedures and examinations, calming animals and handing instruments.
- Handled and restrained animals following safety requirements and procedures.
- Restocked and sanitized exam rooms for ample supplies and disease control.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Sterilized and maintained veterinary care instruments and equipment.
- Collected fluids from animals for laboratory testing.
- Advised clients on animal care, nutrition and behavior problems.
- Interpreted lab results for heartworm testing, parasites, and skin scrapings.
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Assisted veterinarians with medical procedures such as vaccinations and spaying and neutering.
- Maintained records of animal feedings, treatments and other updates.
- Ensured cleanliness of kennels through regular sanitizing and disinfecting protocols.
- Monitored animals for signs of illness or distress and reported to supervisor immediately.
- Performed minor grooming services such as brushing fur coats and trimming nails.
- Organized inventory of food, bedding supplies, toys and other items needed for animal care.
- Conducted behavior assessments on new arrivals to determine appropriate housing needs.
- Responded to emergency situations in a timely manner while following safety protocols.
- Provided humane treatment of all animals at all times.
- Exercised dogs regularly according to individual needs.
- Educated customers on proper pet care techniques.
- Adhered to standards set forth by local laws regarding animal welfare.
- Inspected kennels regularly for any possible health hazards or maintenance concerns.
- Assisted with the adoption process by providing information about available pets.
- Prepared food to meet needs of animals under care with appropriate meals.
- Maintained clean and orderly play yards, kennels and cages.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Cleaned living areas to provide healthy environment for boarded animals.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
- Exercised animals to maintain physical and mental health.
- Walked dogs while enforcing good behavior and manners.
- Walked animals outside to avoid accidents in play areas or bedding.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Treated superficial wounds and called in veterinarian assistance for more complex concerns.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Refilled shampoo bottles, sanitized clippers, combs, and brushes, and placed clean towels at each station following shift completion.
- Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
- Played with dogs and cats to maintain socialization and reduce stress.
- Followed precise feeding instructions and schedules for animals under care.
- Walked and exercised dogs during owner absences.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Bathed and groomed pets using gentle techniques.
- Delivered excellent service to pet owners to drive repeat business.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Administered medications to animals.
- Assessed animals for injury and illness.
- Taught animals sit, stay and other basic commands.
- Scheduled grooming and veterinary appointments for animals.
- Maintained accurate medical records of all patients.
- Trained new veterinary staff on office procedures and requirements.
- Administered immunizations and treatments following veterinarian instructions.
- Monitored post-surgical pet care and administered medication under vet direction.
- Examined animals for behavioral changes or clinical symptoms indicating illness or injury.
Dog Bather/Pet Stylist
PetsMart
Cypress, Texas
06.2008 - 06.2012
- Participated in physical inventories of stock on hand periodically.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
- Replenished items to maintain stock availability.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Greeted customers and retrieved requested products to drive satisfaction.
- Resolved or assisted in handling routine customer concerns within established guidelines.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Scrubbed, shampooed, and conditioned dogs of all sizes and breeds.
- Cleaned and sanitized tubs, tools, and equipment after each use.
- Greeted customers warmly upon arrival.
- Assisted in bathing dogs that were difficult to handle or had special needs.
- Performed dog brushing services including dematting and flea treatments.
- Evaluated customer's instructions for grooming their pet accurately.
- Provided nail trims and ear cleaning as requested by the customer.
- Maintained cleanliness of the facility at all times.
- Ensured safety protocols were followed throughout the grooming process.
- Monitored animals for signs of distress or discomfort during bath time.
- Checked for any skin issues such as sores, cuts, or ticks on the animal's body prior to bathing them.
- Applied flea treatments as instructed by the owners
- Toweled off pets after baths to remove excess water from fur coat.
- Brushed out mats from fur coats using proper techniques.
- Notified owners when an issue was found with their pet's health or condition during a grooming session.
- Kept records of services provided to each pet in order to ensure accuracy in billing customers.
- Inspected tools and equipment before use to ensure they are safe for use on animals.
- Provided advice on proper maintenance of pet's coat between groomings.
- Maintained a friendly atmosphere in order to provide a comfortable experience for both customers and their pets.
- Educated customers on proper care techniques for their pets.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Refilled shampoo bottles, sanitized clippers, combs, and brushes, and placed clean towels at each station following shift completion.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Bathed large number of animals during each shift.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Bathed and groomed pets using gentle techniques.
- Scheduled grooming and veterinary appointments for animals.
- Delivered excellent service to pet owners to drive repeat business.
- Maintained clean and orderly play yards, kennels and cages.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Greeted customers upon arrival, while providing a safe and secure environment for pets.
- Maintained records of services provided to clients and their pets.
- Performed bathing and brushing of pets using appropriate grooming products.
- Assisted in the selection of pet care products based on customer needs.
- Trimmed nails, ears, and fur as needed to maintain pet hygiene.
- Provided suggestions regarding pet nutrition and health care habits.
- Conducted routine inspections of equipment to ensure safety standards were met.
- Cleaned cages, kennels, runs, and other areas used for pet care services.
- Demonstrated proper handling techniques when working with animals.
- Scheduled appointments with clientele for grooming services.
- Provided guidance on breed-specific styles according to customer requests.
- Ensured that all necessary vaccinations were up-to-date before providing any service.
- Educated owners on proper maintenance of their pet's coat between professional groomings.
- Communicated effectively with clients regarding the progress of their pet's styling session.
- Operated a variety of tools including clippers, scissors, brushes and combs safely.
- Monitored animal behavior closely during grooming sessions to reduce stress levels.
- Checked for fleas or ticks on each animal prior to beginning any service.
- Adhered to all regulations set forth by local government agencies related to pet grooming businesses.
- Observed all safety protocols while administering treatments such as flea baths or medicated shampoos.
- Sanitized work area after each appointment using disinfectant solutions and other cleaning materials.
- Responded promptly to customer inquiries via phone or email in a friendly manner.
- Assisted in the training of new staff members in proper procedures for handling animals during grooming sessions.
- Communicated patiently and clearly with customers to understand desired pet services and specific preferred styles.
- Cared for shears, clippers, and other grooming tools.
- Answered salon phones, made appointments, interacted with veterinarians and technicians and collaborated with team to help salon management build successful operation.
- Maintained quick styling pace while paying attention to detail, quality and safety and understood and performed correct trims for multiple specific breeds and coat types.
- Recorded and tracked treatments electronically, promoted styling and grooming services to current and potential clients and maintained clean and healthy environment.
Stocker/Customer Service/Dog Bather
PetSmart Charities
Conroe, Texas
05.2006 - 06.2008
- Received and processed incoming shipments of merchandise.
- Recorded quantity, type and value of materials or items received.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Provided customer service by answering questions about product location, price and availability.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Ensured that all products were labeled properly before stocking the shelves.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
- Replenished items to maintain stock availability.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Greeted customers and retrieved requested products to drive satisfaction.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Cleaned and sanitized tubs, tools, and equipment after each use.
- Scrubbed, shampooed, and conditioned dogs of all sizes and breeds.
- Greeted customers warmly upon arrival.
- Assisted in bathing dogs that were difficult to handle or had special needs.
- Performed dog brushing services including dematting and flea treatments.
- Evaluated customer's instructions for grooming their pet accurately.
- Provided nail trims and ear cleaning as requested by the customer.
- Maintained cleanliness of the facility at all times.
- Ensured safety protocols were followed throughout the grooming process.
- Monitored animals for signs of distress or discomfort during bath time.
- Checked for any skin issues such as sores, cuts, or ticks on the animal's body prior to bathing them.
- Toweled off pets after baths to remove excess water from fur coat.
- Brushed out mats from fur coats using proper techniques.
- Notified owners when an issue was found with their pet's health or condition during a grooming session.
- Kept records of services provided to each pet in order to ensure accuracy in billing customers.
- Inspected tools and equipment before use to ensure they are safe for use on animals.
- Provided advice on proper maintenance of pet's coat between groomings.
- Maintained a friendly atmosphere in order to provide a comfortable experience for both customers and their pets.
- Educated customers on proper care techniques for their pets.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Refilled shampoo bottles, sanitized clippers, combs, and brushes, and placed clean towels at each station following shift completion.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Bathed large number of animals during each shift.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Delivered excellent service to pet owners to drive repeat business.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Cared for pets during owners' absences.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Bathed and groomed pets using gentle techniques.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Scheduled grooming and veterinary appointments for animals.
Education
High School Diploma -
Grace Ville High School
Graceville, FL05-1989
Some College (No Degree) - Religious Education
Baptist Theological College
Graceville, FLSkills
- Customer Service
- Leadership
- Team Member
- Behavior Observation
- Safety Monitoring
- Safety control
- Exercise management
- Care Monitoring
- Treatment Administration
- Medication Administration
- Meal Preparation
- Weight Charting
- Progress Documentation
- Facilities Maintenance
- Professional Demeanor
- Self Motivation
- Customer Communication
- Animal Examinations
- Animal Grooming
- Housekeeping Duties
- Feeding and Watering
- Decision-Making
- Food Intake Monitoring
- Materials Ordering
- Teamwork and Collaboration
- Interpersonal Communication
- Adaptability
- Time management abilities
- Animal Observations
- Interpersonal Skills
- Information Collection and Recording
- Active Listening
- Equipment Disinfection
- Team Collaboration
- Medication Documentation
- Honest and Dependable
- Supply Maintenance
- Human and Animal Safety
- Supply Unloading and Storage
- Excellent Communication
- Written Communication
- Dependable and Responsible
- Task Prioritization
- Team building
- Inventory Management
- Animal Care
- Organizational Skills
- Reliability
- Multitasking
- Adaptability and Flexibility
- Attention to Detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
- Certified Veterinary Assistant Level 1
Timeline
Kennel Technician/Veterinary Assistant
DEVINE VETERINARY CLINIC
08.2012 - 07.2024
Dog Bather/Pet Stylist
PetsMart
06.2008 - 06.2012
Stocker/Customer Service/Dog Bather
PetSmart Charities
05.2006 - 06.2008
High School Diploma -
Grace Ville High School
Some College (No Degree) - Religious Education
Baptist Theological College
Similar Profiles
Gloria MartinezGloria Martinez
Veterinary Assistant at Devine Veterinary ClinicVeterinary Assistant at Devine Veterinary Clinic
Melissa Mei Chen LiuMelissa Mei Chen Liu
Head Registered Veterinary Technician /Shift Supervisor at Toronto Veterinary Clinic (Sister Clinic of Eglinton Hwy 10 Vet Clinic)Head Registered Veterinary Technician /Shift Supervisor at Toronto Veterinary Clinic (Sister Clinic of Eglinton Hwy 10 Vet Clinic)
Nichole BaxleyNichole Baxley
HOSPITAL ADMINISTRATOR at Rose Veterinary Hospital & Mountain Rose Veterinary ClinicHOSPITAL ADMINISTRATOR at Rose Veterinary Hospital & Mountain Rose Veterinary Clinic
Rusty MossRusty Moss
Poker Dealer (Freelance) at NAPoker Dealer (Freelance) at NA
Yvonne BurkeYvonne Burke
Executive Assistant to the Chief Executive Officer at ASF Energy ConsultingExecutive Assistant to the Chief Executive Officer at ASF Energy Consulting