Alexandra Cochran
Stockbridge,GA
Summary
Dedicated and resourceful professional with a proven track record in problem-solving, process optimization, and sales and marketing. Capable of maintaining high levels of motivation and productivity while working from home, demonstrating strong organizational and time management skills. Quick in mastering new software applications and developing innovative solutions to enhance operational efficiency. A proactive team player with a passion for continuous learning, adept at creating comprehensive guides that streamline workflows and improve service delivery. Committed to fostering customer loyalty through effective communication and rapport-building.
Overview
19
19
years of professional experience
Work History
Sr. Community Manager
Cortland
12.2013 - 09.2024
- Elevated tenant satisfaction by proactively identifying and resolving recurring issues, ensuring a seamless living experience
- Ensured software launch success by becoming familiar with new applications and assisting the team in their effective implementation through training and support
- Championed the successful launch of new software products by providing insightful feedback and conducting rigorous testing
- Spearheaded crisis management initiatives, minimizing potential reputational damage through strategic action and clear communication
- Developed and executed sales and marketing strategies to meet KPIs, increase company profits and enhance tenant retention
- Organized and executed community events, fostering a sense of belonging and enhancing customer relationships
- Mentored and trained new Community Managers, equipping them with essential tools and knowledge to excel in their roles
- Streamlined operational processes through meticulous record-keeping and efficient communication, leading to improved client interactions
- Developed user-friendly step-by-step guides to facilitate efficient software use and enhance team productivity
- Maintained compliance with local, state, and federal regulations, ensuring operational integrity and safety
- Prepared and analyzed reporting, including variance P/L reports, accruals, reclasses, and reports for investors, providing insights for decision-making
- Gained experience in procurement by managing vendor relationships, negotiating contracts, and ensuring timely delivery of services and supplies.
Community Manager
AIMCO
01.2009 - 11.2013
- Improved tenant satisfaction through prompt resolution of concerns and meticulous attention to detail
- Contributed to new software deployment by offering critical insights during the development phase
- Directed crisis management efforts, effectively safeguarding the organization's reputation during challenging circumstances
- Fostered community engagement through the organization of networking events, enhancing customer loyalty and satisfaction
- Developed and implemented sales strategies that boosted revenue and improved tenant retention
- Provided mentorship to team members, guiding them through onboarding and operational challenges.
Group Sales Manager
Fairfield Inn and Ramada
01.2006 - 01.2009
- Cultivated long-term client relationships, driving repeat business and revenue growth
- Enhanced sales processes through innovative strategies, resulting in quicker deal closures and increased profitability
- Implemented efficient sales scripts that strengthened rapport with clients and fostered loyalty.
Education
Associate of Science - Business Administration
Integrovana Stredni Skola Elektrotechnicka
Czech Republick05.1998
Skills
- Problem Solving & Critical Thinking
- Fast Learner with a Curiosity for Software
- Sales & Marketing Strategy Development
- Process Improvement & Efficiency Optimization
- Strong Communication & Customer Relationship Management
- Proficient in Software Applications: RealPage, Funnel, Power BI, Adaptive Insights, DOMO, ApartmentIQ, SAP Concur, SharePoint, Oracle, YieldStar, OPS Technology and more
- Creating and Improving Standard Operating Procedures (SOPs)
- Project Management & Operations Management
- Accounting and procurement experience
- Coaching & Mentoring Team Members
- Fluent in English and Czech
Timeline
Sr. Community Manager
Cortland
12.2013 - 09.2024
Community Manager
AIMCO
01.2009 - 11.2013
Group Sales Manager
Fairfield Inn and Ramada
01.2006 - 01.2009
Associate of Science - Business Administration
Integrovana Stredni Skola Elektrotechnicka
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