Alexandra Colin

• Supported recruitment processes by screening resumes and scheduling interviews.
• Assisted in onboarding new employees, ensuring smooth integration into company culture.
• Maintained employee records in HR systems, ensuring accuracy and compliance with policies.
• Facilitated training sessions on company policies and procedures for new hires.
• Responded to employee inquiries regarding benefits and employment policies efficiently.
• Collaborated with team members to develop employee engagement initiatives and events.
• Assisted in performance appraisal processes, gathering feedback from managers and employees.
• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
• Organized and led staff orientation programs and training to promote collaboration.

Maximized Sales & Profits

Ensured all Financial Services & products were provided in compliance with policies & procedures and in with state laws; including pay day loans, check cashing, money orders, tax services, and debit cards.

Collected all funds from loans and services, protected company funds and assets.

• Facilitated audits by preparing documentation and ensuring compliance with regulatory standards.
• Collaborated with cross-functional teams to align financial strategies with business objectives.
• Partnered with District Manager to develop and maintain competitive compensation structures, ensuring alignment with company financial objectives.
• Managed the timely and accurate completion of month-end close processes, ensuring all necessary journal entries were completed and reconciled against supporting documentation.
• Optimized cash flow management through careful monitoring of accounts receivable and payable activities.

• Managed patient scheduling and appointment confirmation to optimize clinic workflow.
• Assisted in maintaining accurate patient records using electronic health record systems.
• Coordinated communication between patients and healthcare providers to ensure timely follow-up care.
• Trained new staff on office procedures and best practices for patient interaction.
• Streamlined front desk operations, improving efficiency in handling patient inquiries and check-ins.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.