ALEXANDRA Colome
Plant City,FL
Summary
Detail-oriented and proactive individual seeking to continue building on experience to expand my knowledge and skills in data management. Committed to contributing to the organization's success by utilizing my current specialties in organization and time management, while also being determined to provide the best quality of attention to accuracy.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
Applebee's
Tampa, FL
07.2024 - 12.2024
- Managed reservation system to optimize seating arrangements and guest flow.
- Assisted servers by delivering menus and collecting guest feedback.
- Collaborated with kitchen staff to communicate special requests or dietary needs.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Verified accuracy of orders before delivering them.
- Managed reservations, waitlists, and special requests for large parties.
Night Shift Manager
Pilot Flying J
Jacksonville
06.2023 - 05.2024
- Serve both my guests as well as my staff to provide a safe, enjoyable, and professional environment for all
- Training and mentoring new staff whether for my shift or another
- Keeping team accountable and presenting the behavior I expect through my actions
- Being knowledgeable on all grounds in the store to keep production moving despite unexpected circumstances and being hyper-vigilant of my surroundings to keep safety as top priority
- Supervised the team to ensure customer service standards were met.
- Provided support and guidance to new hires, as well as existing staff members.
- Monitored employee attendance records, ensuring accuracy of data entered into system.
- Resolved customer inquiries promptly and efficiently during peak hours of operation.
- Maintained up-to-date knowledge of store policies, procedures, products, services, and promotions.
- Reviewed register count and bank deposits for proper amounts of currency.
- Communicated with management via email or phone message to report issues needing attention.
Door to Door Selling Agent
Smooth Vision Management
Jacksonville
01.2023 - 05.2023
- Explain products or services and prices and demonstrate use of products
- Analyzed customer data to uncover opportunities for upselling and cross-selling products
- Answer questions about product features and benefits
- Circulate among potential customers or travel by foot to sell merchandise or services
Front Office Secretary
North Florida Chiropractic
Orange Park
11.2022 - 01.2023
- Processing patient files with new data, as well as handling information requests to/from insurance companies, Veteran Affairs and Legal offices
- Checking in on patient's treatment progress and performing routine administrative functions such as preparing correspondence, arranging conferences, and scheduling appointments
- Train and supervise entry-level clerical staff and maintain office organization
- Answered and directed incoming calls, providing information to callers and taking messages as necessary.
- Provided administrative support such as typing letters, faxing documents, photocopying materials.
- Maintained confidentiality of sensitive information obtained during interactions with customers.
- Maintained accurate records of all operational activities
Server
4 Rivers Smokehouse
Jacksonville
07.2021 - 08.2022
- Check with customers to ensure service satisfaction, and take action to correct any problems
- Check patrons' identification to ensure that they meet minimum age requirements
- Being responsible for payment management and recordkeeping on patrons' orders on slips, memorizing orders, or transmitting them to other staff
- Maintaining exceptionally clean and presentable areas for guests
- Assist host or hostess by answering phones to take reservations or to-go orders, or by greeting, seating, and thanking guests
Party Coordinator
Pump it up
Brandon
02.2020 - 03.2020
- Responsibilities include, but not limited to: Customized the environment to customer specifications in preparation for customer arrival
- Ensure customer satisfaction as well as conflict resolution and professional food/supply handling
- Maintain time management to establish and nurture a professional work environment for both customers and fellow co-workers
Education
Associate of Applied Science -
Florida State College of Jacksonville
Jacksonville08-2025
High School Diploma -
Fleming Island High School
Skills
- Scheduling and logistics coordination
- Call management
- Front office operations
- Desktop support
- Data entry and records management
- Customer service and satisfaction
- Conflict resolution
- Research and analysis
- Leadership and coaching
- Interpersonal skills
- Quality assurance (QA/QC)
Languages
- English
- Spanish
Timeline
Restaurant Hostess
Applebee's
07.2024 - 12.2024
Night Shift Manager
Pilot Flying J
06.2023 - 05.2024
Door to Door Selling Agent
Smooth Vision Management
01.2023 - 05.2023
Front Office Secretary
North Florida Chiropractic
11.2022 - 01.2023
Server
4 Rivers Smokehouse
07.2021 - 08.2022
Party Coordinator
Pump it up
02.2020 - 03.2020
Associate of Applied Science -
Florida State College of Jacksonville
High School Diploma -
Fleming Island High School