Alexandra Colon
Chelmsford,MA
Summary
Assistant Teacher passionate about helping children complete tasks and learn new concepts. Skilled at evaluating student progression and adapting lesson plans to facilitate learning and growth. Caring and compassionate with students from diverse backgrounds and with different learning styles.
Overview
11
11
years of professional experience
Work History
Assistant Teacher
KinderCare Learning Centers
07.2023 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Day Program Specialist
Needs Center
07.2022 - 06.2023
- Maintained compliance on record-keeping requirements.
- Enhanced program operations with quality administrative support and communication with stakeholders.
- Produced reports and distributed to program management.
- Prepared, reviewed and performed input human resources documents and data.
- Assisted individuals with disabilities to obtain suitable employment.
- Assisted with daily living activities, running errands, and household chores.
- Guided patients to restroom to support bladder and bowel relief requirements.
Hostess
Cheesecake Factory Restaurant
10.2019 - 01.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
Server
Dave And Buster
12.2018 - 10.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Assistant Manager
Dunkin Donuts
04.2015 - 11.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
Server Trainer
Chilis's Bar And Grill
04.2015 - 12.2017
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
Teller
Eastern Bank
10.2013 - 09.2014
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Crew Trainer
McDonald's
07.2012 - 03.2014
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
Education
High School Diploma -
Greater Lowell Technical High School
Tyngsboro, MA05.2014
Skills
- Supplementary Instruction
- Lesson Plan Implementation
- Skills Development
- Faculty Collaboration
- Learning Support
- Behavior Modeling
- Small Group Instruction
Languages
Spanish
Native or Bilingual
Timeline
Assistant Teacher
KinderCare Learning Centers
07.2023 - Current
Day Program Specialist
Needs Center
07.2022 - 06.2023
Hostess
Cheesecake Factory Restaurant
10.2019 - 01.2021
Server
Dave And Buster
12.2018 - 10.2019
Assistant Manager
Dunkin Donuts
04.2015 - 11.2018
Server Trainer
Chilis's Bar And Grill
04.2015 - 12.2017
Teller
Eastern Bank
10.2013 - 09.2014
Crew Trainer
McDonald's
07.2012 - 03.2014
High School Diploma -
Greater Lowell Technical High School