Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Alexandra Columbus

Litchfield,New Hampshire

Summary

Dynamic professional with extensive experience in customer service and team collaboration at Mels Funway Park. Proven ability to resolve conflicts and implement safety protocols, ensuring a secure environment. Skilled in cash handling and adept at fostering positive relationships, contributing to enhanced guest satisfaction and operational efficiency.

Overview

5
5
years of professional experience

Work History

Assistant Corporate Coordinator

Mels Funway Park
Litchfield, New Hampshire
05.2025 - Current
  • Settled disputes or helped solve other customer concerns.
  • Assisted in training new employees on operational procedures and customer service standards.
  • Implemented safety protocols to ensure a secure environment for guests and staff.
  • Set up event spaces according to client specifications and safety standards.
  • Cleaned and maintained event areas before, during, and after events to ensure cleanliness.
  • Work closely with other members of the team to ensure smooth operations throughout the duration of an event.
  • Sold and served refreshments to customers.

Customer Service Cashier

Mels Funway Park
Litchfield, New Hampshire
07.2023 - Current
  • Processed customer transactions efficiently at Mels Funway Park.
  • Maintained accurate cash drawer and balanced daily receipts.
  • Assisted guests with inquiries and provided friendly service.
  • Handled ticket sales for rides and attractions promptly.
  • Resolved customer complaints with patience and professionalism.
  • Collaborated with team members to ensure smooth operations.
  • Maintained cleanliness and organization of the cashier area.
  • Resolved customer complaints in a professional manner.
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.

Board Member

First Church of Nashua
Nashua, New Hampshire
08.2020 - 05.2024
  • Collaborated with leadership to develop strategic initiatives for church growth.
  • Facilitated community outreach programs to enhance engagement and support.
  • Oversaw budget discussions to ensure financial responsibility and transparency.
  • Advocated for diverse voices within the church leadership structure.
  • Coordinated volunteer efforts to strengthen community service projects.
  • Engaged in conflict resolution discussions to maintain a harmonious environment.
  • Attended board meetings and reviewed meeting agendas.
  • Defined and enforced organizational bylaws, rules and policies.
  • Brainstormed new business policies and directed program operations.

Camp Counselor

Rock Hill Stables
Hudson, New Hampshire
06.2021 - 08.2023
  • Supervised campers during activities and ensured safety protocols were followed.
  • Assisted in planning daily schedules and engaging activities for diverse age groups.
  • Facilitated conflict resolution among campers to maintain a positive environment.
  • Coordinated and led group activities for campers and counselors.
  • Helped campers build confidence and self-esteem through consistent guidance and mentoring.
  • Supervised daily horse care and maintenance tasks for campers.
  • Instructed campers on safe riding techniques and equine handling.
  • Created an atmosphere of respect between staff members, campers, and horses alike.
  • Instructed campers in basic horsemanship skills such as grooming, tacking up, and riding techniques.

Side walker and Leader

UpReach
Goffstown, New Hampshire
09.2021 - 02.2022
  • Assisted riders during mounting and dismounting from horses.
  • Monitored horse behavior to ensure rider safety and comfort.
  • Maintained clean and safe riding environments for participants.
  • Supported therapeutic riding sessions through encouraging communication.
  • Observed and reported any changes in client's physical abilities to the supervisor.
  • Assisted in range-of-motion exercises for patient's legs, arms, shoulders.

Education

High School Diploma -

Campbell Highschool
Litchfield, NH
06-2024

Skills

  • Customer service
  • Communication skills
  • Time management
  • Team collaboration
  • Customer service support
  • Customer relationship management
  • Animal care
  • Safety protocols
  • Cash handling
  • Volunteer coordination
  • Animal handling
  • Problem-solving abilities
  • Adaptability

Affiliations

  • Tri-M Music Honors Society (President)
  • Art Honors Society (Secretary)
  • National Technological Honors Society
  • Science National Honors Society
  • Drama Club (actor and pit band)
  • Band Section leader

Accomplishments

  • 2022 Regional Champion in horseback riding division
  • 2022 New England Horseman Council champion in horseback riding division

Timeline

Assistant Corporate Coordinator

Mels Funway Park
05.2025 - Current

Customer Service Cashier

Mels Funway Park
07.2023 - Current

Side walker and Leader

UpReach
09.2021 - 02.2022

Camp Counselor

Rock Hill Stables
06.2021 - 08.2023

Board Member

First Church of Nashua
08.2020 - 05.2024

High School Diploma -

Campbell Highschool

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