Hi, I’m
Alexandra Contreras
Reading,PA
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
5
years of professional experience
Work History
Berks Counseling Center
Account Receivable Specialist
07.2022 - Current
Job overview
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided excellent customer service by following up with clients, mailing out client balance statements and responding to incoming calls.
- Set up new customer accounts and updated existing profiles with latest billing information.
- Reviewed account activity to assess financial status and evaluate discrepancies.
Berks Counseling Center
Customer Service Representative
03.2022 - 07.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Educated customers about billing, payment processing and support policies and procedures.
Amazon
Picker
08.2021 - 01.2022
Job overview
- Pick orders to be shipped
- Pulled orders quickly to maintain demanding productivity goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Removed items from shelves or storage bins and scanned tags.
LA Fitness
Janitor
05.2021 - 07.2021
Job overview
- Maintained floor cleaning and waxing equipment.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Supervised supplies in inventory and submitted reorder requests.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Walmart
Sales Associate
05.2019 - 08.2019
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
Palmers
Packer
12.2018 - 05.2019
Job overview
- Completed daily orders with expert picking and packing of shipments.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Complied with safety, health and environmental regulations as prescribed by law.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
TARGET
BEAUTY CONSULTANT
03.2018 - 10.2018
Job overview
- Arranged merchandise to present visually appealing displays that drive sales
- Used a variety of cosmetics to produce fresh looks, enhance features and maintain skin tone
- Kept up-to-date with industry standards, trends and techniques
- Provided clients with personalized skincare recommendations to ensure they maintain healthy skin
- Demonstrated application techniques to achieve desired looks
- Maintained counter and display areas in a clean and neat fashion
- Completed purchases and processed payments
- Helped customers feel relax and comfortable with the process
- Recommended appropriate products to meet customers individual needs
- Analyzed customer skin to assess unique conditions and skin type.
VF OUTLET
SALES ASSOCIATE
03.2016 - 05.2018
Job overview
- Organized products on racks and displays with focus on visual appeal and brand standards
- Answered questions regarding store policies and merchandise
- Developed positives customer service relationships through friendly greetings and excellent service
- Stocked shelves and supplies
- Greeted customers and ascertained needs to ensure high-quality service
- Analyzed and properly processed product returns, assisting customers with other selections as needed
- Prepared merchandise for sales floor by pricing and tagging.
Education
Excel High School
High school diploma
Berks Technical Institute
Associate's degree from IT support
Skills
- Account Investigations
- Customer Relationship Development
- Client Account Management
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Active Listening
- Spanish Interpreting
- Cash Handling
- Retail Sales
- Customer Assistance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Account Receivable Specialist
Berks Counseling Center
07.2022 - Current
Customer Service Representative
Berks Counseling Center
03.2022 - 07.2022
Picker
Amazon
08.2021 - 01.2022
Janitor
LA Fitness
05.2021 - 07.2021
Sales Associate
Walmart
05.2019 - 08.2019
Packer
Palmers
12.2018 - 05.2019
BEAUTY CONSULTANT
TARGET
03.2018 - 10.2018
SALES ASSOCIATE
VF OUTLET
03.2016 - 05.2018
Excel High School
High school diploma
Berks Technical Institute
Associate's degree from IT support
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