Odom Sam
Quincy,MA
Summary
Versatile IT professional with extensive experience in project management, customer support, and technical troubleshooting, seeking a position on a Desktop Support Team.
Overview
4
4
years of professional experience
Work History
Desktop Support
Inficare
Plymouth, MA
10.2024 - Current
- Employed the full capability of SCCM for effective management of a financial institution.
- Managed users accounts and configured user profiles in Active Directory
- Leveraged Ivanti ticketing systems for ticket fulfillment and tracking hardware
- Migrated over 2000 users from Windows 10 to Windows 11 operating systems for end user laptops and desktops
- Built over 2000 machines in a span of 6 months
- Configured switches, running ethernet cables
- Software experience: MS 365, MS Office, Image, Migration, Tableau, Dynacore, Encompass, ACS, Alteryx, Bloomberg
- Skilled in software installation, hardware replacement, upgrading office and antivirus software
- Ability to diagnose and resolve simple desktop issues related to interoperability
IT Consultant
Self-Employment
Lowell, MA
03.2023 - 10.2024
- Experience with Jira Ticketing system
- Coordinated customer support issues with the Senior Consultant to provide timely responses
- Worked with over 25 clients
- Skilled in software installation, hardware replacement, and upgrading office and antivirus software.
- Ability to diagnose and resolve simple desktop issues related to interoperability.
- Migration of operating systems
- ISP home routers set-up, installing switches, running Ethernet cables
- Custom-building PCs to meet specific user requirements
- Experience configuring Wi-Fi cameras and POS systems.
- Familiar with network-related activities and support
Practice Liaison
Design Ergonomics
Fall River, MA
03.2022 - 01.2024
- Avg. over $500,000 in annual sales
- Worked with over 100 dentists and C-level executives
- Possess extensive B2B product demonstration and sales execution
- Proficiency to self-learn and adapt new concepts with limited instruction
- Expertise in CRMs: Hubspot
- Team player who can create and deliver effective training materials for new hires
- Strong ability to manage complex projects with C-level executives
Benefit Specialist
The Moore Agencies of New England
Marlborough, MA
05.2021 - 12.2021
- Worked with over 30 clients.
- Conveyed complex material in easily understandable language.
- Built influential client relationships through effective face-to-face interactions.
- Ensured exceptional customer satisfaction and long-term partnership development.
Education
CompTIA Security + Ce - Cybersecurity
CompTIA
07.2024
Google IT Support Professional Certificate - Computer And Information Sciences
Google
06.2024
Graduate Certificate - Cyber Security
Salve Regina University
Newport, RI02.2021
Master of Science - Healthcare Administration and Management
Salve Regina University
Newport, RI02.2021
Bachelor of Science - Healthcare Administration and Management
Salve Regina University
Newport, RI05.2020
Skills
- Ticketing Systems (ex Ivanti, Jira)
- Networking (ex Switches, Routers, WAP)
- User Access Controls & Permissions
- Customer Service/Support
- Virtualization
- Project Management and Training
- Time Management and Prioritization
- Knowledge of Industry Standards and Compliance
- Hardware and Software Management
- Operating System Installation
- Operating System Configuration
Hobbies and Interests
- Collegiate Football Defensive Back
- PC building/Learning up-to-date technology trends
- Cooking and learning different cultural cuisines
Languages
- English, Native/ Bilingual
- Khmer, Professional
Timeline
Desktop Support
Inficare
10.2024 - Current
IT Consultant
Self-Employment
03.2023 - 10.2024
Practice Liaison
Design Ergonomics
03.2022 - 01.2024
Benefit Specialist
The Moore Agencies of New England
05.2021 - 12.2021
CompTIA Security + Ce - Cybersecurity
CompTIA
Google IT Support Professional Certificate - Computer And Information Sciences
Google
Graduate Certificate - Cyber Security
Salve Regina University
Master of Science - Healthcare Administration and Management
Salve Regina University
Bachelor of Science - Healthcare Administration and Management
Salve Regina University
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