Alexandra Coulombe
Freehold
Summary
Professional account manager with deep expertise in client relations and project coordination. Adept at driving results through strategic planning, negotiation skills, and data analysis. Strong emphasis on team collaboration and adaptable to evolving business needs. Known for reliability, clear communication, and goal-focused mindset.
Overview
14
14
years of professional experience
Work History
Associate Account Manager
CDW
09.2011 - Current
- Managed client relationships to ensure satisfaction and retention.
- Collaborated with cross-functional teams to streamline account management processes.
- Analyzed customer needs to recommend tailored solutions and services.
- Developed strategic account plans to drive revenue growth and customer engagement.
- Led initiatives to improve service delivery and operational efficiency across accounts.
- Utilized CRM tools to track interactions and manage client communications effectively.
- Conducted regular performance reviews to assess account health and identify opportunities for improvement.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Anticipated clients' needs by staying in touch on regular basis.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Built client relationships by acting as liaison between customer service and sales teams.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Organized joint sales calls with current customers and outside vendors.
- Created sales contacts with on- and off-premise accounts.
- Resolved complex client issues by working closely with various departments within the company, fostering cross-functional collaboration.
- Negotiated contract renewals with existing clients, securing ongoing business while maintaining profitability goals.
- Managed a portfolio of diverse accounts, ensuring the successful delivery of products and services according to client needs.
- Boosted client satisfaction by managing accounts effectively and addressing concerns promptly.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Bachelor of Science - Business Administration And Management
Ramapo College of New Jersey
Mahwah, NJ05-2012
Skills
- Data-driven decision making
- Brand awareness
- Business growth and retention
- Performance tracking
Timeline
Associate Account Manager
CDW
09.2011 - Current
Bachelor of Science - Business Administration And Management
Ramapo College of New Jersey