Overview
Work History
Education
Skills
Timeline
Generic

Alexandra Crumby

Northglenn,Colorado

Overview

10
10
years of professional experience

Work History

Pharmacy Technician

Walmart
07.2024 - Current

Pharmacy Technician

Walgreens
06.2021 - 07.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Managed medication inventory, ensuring availability of all necessary drugs.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.

Cashier

Party City
11.2015 - 05.2017
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.

Cashier

Mcdonalds, PDI FOODS
06.2015 - 10.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Education

GED -

Career Step
Northglenn, CO
04.2019

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Medication dispensing
  • Insurance billing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • Pharmacy ethics
  • Labeling accuracy
  • Drug safety
  • Pharmaceutical calculations
  • Processing payments
  • Interpreting and processing medication orders
  • Healthcare regulations
  • Medication labels

Timeline

Pharmacy Technician

Walmart
07.2024 - Current

Pharmacy Technician

Walgreens
06.2021 - 07.2024

Cashier

Party City
11.2015 - 05.2017

Cashier

Mcdonalds, PDI FOODS
06.2015 - 10.2015

GED -

Career Step

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Alexandra Crumby