Alexandra Cruz
Crandall,TX
Summary
Dynamic Lighting Specialist with proven success at Lights Fantastic Pro, excelling in architectural lighting design and client consultation. Expert in implementing energy-efficient solutions, enhancing customer experiences, and training staff. Recognized for developing innovative lighting layouts and securing contracts, driving business growth while fostering strong client relationships.
Overview
9
9
years of professional experience
Work History
Lighting Specialist
Lights Fantastic Pro
Dallas
06.2014 - 10.2023
- Conducted site surveys to assess current conditions, determining project requirements and cost estimates accurately.
- Coordinated directly with suppliers for timely procurement of materials needed in various phases of projects
- Collaborated with architects and interior designers to create visually appealing environments through strategic lighting placements.
- Implemented intelligent lighting systems to enhance automation capabilities for commercial properties.
- Stayed informed on advancements within the field, attending industry conferences and workshops to maintain cutting-edge expertise in lighting design techniques.
- Designed innovative lighting layouts using CAD software, ensuring functionality while adhering to aesthetic preferences.
- Developed comprehensive bid proposals, securing contracts with new clients and expanding business relationships.
- Trained junior staff members on industry best practices, fostering an environment of continuous learning and improvement.
- Ensured adherence to local building codes, projects or installations.
- Streamlined project timelines by managing inventory and coordinating delivery schedules effectively.
- Reduced client costs by recommending and implementing energy-efficient lighting options.
- Solved complex technical issues efficiently, minimizing downtime during installations or repairs.
- Contributed significantly towards achieving business revenue goals as a result of successful project completions and satisfied clientele.
- Provided exceptional customer service, guiding clients through the selection process for optimal results.
- Supported marketing efforts by creating visually impactful displays showcasing product offerings at trade shows or showrooms.
- Assisted in the development of new lighting products, contributing to company growth and innovation.
- Increased safety standards by regularly inspecting and maintaining electrical wiring and fixtures.
- Enhanced venue atmosphere by designing and installing custom lighting solutions.
- Improved energy efficiency for clients by upgrading outdated lighting systems.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
High School Diploma -
North Dallas High School
Dallas, TX06.2009
Skills
- Custom fabrication
- Client consultation
- Electrical systems
- Sales support
- Fixture selection
- Lighting calculations
- LED technology
- Architectural lighting
- Lighting design
- Lighting installation
- Lighting retrofit
- Color theory
- Customer service
- Time management
- Customer relationship building
- Interpersonal communication skills
- Relationship building
- Customer relations
- Customer experience enhancement
- Sales presentations
- Product and service knowledge
- Client service
- Sales consultation
- Staff training
- Objection handling
- Customer needs assessment
- Account development
- Quotations
Languages
Spanish
Full Professional
Timeline
Lighting Specialist
Lights Fantastic Pro
06.2014 - 10.2023
High School Diploma -
North Dallas High School