Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexandra Currier

Houston

Summary

Dynamic and bilingual professional with extensive experience in customer service, medical scheduling and reception, and template and calendar management. Proven ability to enhance patient satisfaction through effective problem-solving and multitasking. Committed to delivering exceptional service in high-pressure environments.

Overview

15
15
years of professional experience

Work History

Ambulatory Service Representative

Texas Children Hospital
02.2022 - Current
  • Called to confirm patients daily. In the event of a cancellation, found another patient willing to come in and ensure their insurance could be approved in time for the appointment.
  • Answered all incoming calls, and monitored all faxes and incoming referrals, maintaining a friendly, helpful manner with all patients and their families, and assisting where appropriate.
  • Managed the scheduling templates for 2 of the Sleep Labs and the Fellows Sleep Clinic, ensuring visit types, appointment length, and release date match the specifications of the providers.
  • Scheduled Sleep Studies, provided instructions, and answered any questions the patient or parent may have regarding their sleep study. Scheduled follow-up or initial Sleep Clinic appointments as needed.
  • Sent DME orders and paperwork, and coordinated with third-party DME companies and Sleep providers to make sure all paperwork is signed, and relevant clinical information is sent to ensure patients are able to receive their equipment in a timely, efficient manner.
  • Managed high call volumes, addressing patient concerns and directing calls to appropriate departments for timely resolution.
  • Checked in patients for their sleep studies, ensured timely completion of required forms, and monitored the waiting area during the check-in process until all patients had been taken back to their rooms, contributing to a seamless first visit experience.
  • Documented actions in system to maintain patient history and billing files.
  • Coordinated referral processes, working closely with physicians offices to secure necessary authorizations for timely care delivery.
  • Proactively identified areas for process improvement within ambulatory services operations, suggesting solutions for increased effectiveness including creating a protocol for handling all incoming faxes and referrals, and reconfiguring the patient wait list for more efficiency and clarity.
  • Trained new staff on Sleep Department procedure, accurately documenting all interactions with patient and patient families in Epic, and scheduling protocols
  • Made sure all orders placed for Sleep Studies, MSLTs, Actigraphy and Mask Desensitization have been placed by an approved provider, are addressed in a timely manner, and that at least 2 attempts are made to contact the patient or patient’s family to schedule.

Puppy Day School Teacher

Believe in Dog
04.2021 - 02.2022
  • Monitored dog groups for safe interactions, prevent conflicts, and ensure the overall well-being of each puppy.
  • Implemented training plans, facilitated socialization activities, and led enrichment programs to promote positive behavior and mental stimulation.
  • Reported to pet parents on the progress and behavior of their pet at the end of each day, and addressed any questions or concerns they may have had.
  • Maintain a clean and sanitary environment by cleaning kennels, play areas, and equipment, and ensure dogs are fed and watered appropriately.
  • Assisted with setting up and taking down equipment for afterschool classes.

Server

Star Pizza
03.2020 - 04.2021
  • Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
  • Managed multiple tables simultaneously, prioritizing tasks to enhance dining experience during peak hours.
  • Collaborated with kitchen staff to streamline food delivery, reducing wait times and improving service efficiency.
  • Trained new servers on menu knowledge, service standards, and operational procedures for consistent performance.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Online English Tutor

Cambly
01.2018 - 01.2021
  • Developed personalized lesson plans to enhance student engagement and learning outcomes.
  • Utilized various digital resources to create engaging instructional materials for lessons.
  • Interacted positively with individuals from different backgrounds and all levels of language experience.
  • Adapted lesson plans for various skill levels, ensuring comprehensive understanding of English language concepts.

Bilingual Preschool Teacher

Leon International Bilingual Preschool
10.2017 - 12.2017
  • Developed and implemented bilingual lesson plans enhancing language acquisition in preschool children.
  • Fostered inclusive classroom environment promoting cultural awareness and respect among diverse learners.
  • Collaborated with parents to support children's developmental milestones and learning objectives.
  • Assessed student progress through observations and tailored activities to meet individual needs.

Crisis Line Worker

The Harris Center For Mental Health And IDD
10.2016 - 06.2017
  • Provided crisis intervention support through active listening and empathy during high-stress situations.
  • Documented client interactions accurately to ensure continuity of care and informed follow-up actions.
  • Collaborated with multidisciplinary teams to develop comprehensive action plans for at-risk individuals.


Restaurant Manager

Natachee's Supper 'n Punch
01.2011 - 01.2016
  • Streamlined daily operations to enhance service efficiency and customer satisfaction.
  • Trained and mentored staff on best practices in food safety and customer service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Reviewed the daily sales report, credit card sales, and tips for accuracy.
  • Filled in where needed running food, hosting, bartending, or covering a section of tables when short-staffed.

Education

Bachelor of Arts - Anthropology

University of Houston
Houston, TX
05-2010

Skills

  • Medical reception
  • HIPAA compliance
  • Patient confidentiality
  • Office administration
  • Bilingual in Spanish
  • Typing 60 WPM
  • Customer service
  • Problem-solving

Languages

Spanish
Native or Bilingual

Timeline

Ambulatory Service Representative

Texas Children Hospital
02.2022 - Current

Puppy Day School Teacher

Believe in Dog
04.2021 - 02.2022

Server

Star Pizza
03.2020 - 04.2021

Online English Tutor

Cambly
01.2018 - 01.2021

Bilingual Preschool Teacher

Leon International Bilingual Preschool
10.2017 - 12.2017

Crisis Line Worker

The Harris Center For Mental Health And IDD
10.2016 - 06.2017

Restaurant Manager

Natachee's Supper 'n Punch
01.2011 - 01.2016

Bachelor of Arts - Anthropology

University of Houston

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