Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alexandra Curtis

Gresham

Summary

Patient Access Representative with background in managing patient admissions, insurance verification, and scheduling appointments. Possess strong communication skills to professionally interact with patients, families, and healthcare professionals. Demonstrated ability to maintain confidentiality while providing high-quality customer service. Notable contributions include improving workflow efficiency and reducing patient wait times. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

Overview

8
8
years of professional experience

Work History

Patient Access Representative

Adventist Hospital
Portland
04.2021 - Current
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Verified demographics and insurance information to register patients in computer system.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Collected co-pays and other payments from patients at time of service.
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Actively participated in team meetings and training sessions.
  • Answered phones promptly in a professional manner.
  • Created new patient accounts in EMR system as needed.
  • Verified insurance coverage for services provided by the facility.

Office Administrator

Evergreen Prosthetics And Orthotics
Gresham
06.2017 - 03.2020
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Ordered office furniture when necessary following approval from management team.
  • Provided assistance with the planning of events such as staff meetings or conferences.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Associate of Applied Science - Medical Assistant

Everest College
Portland, OR
06-2012

Skills

  • Patient registration
  • Insurance verification
  • Data entry
  • Electronic medical records
  • HIPAA compliance
  • Customer service

References

References available upon request.

Timeline

Patient Access Representative

Adventist Hospital
04.2021 - Current

Office Administrator

Evergreen Prosthetics And Orthotics
06.2017 - 03.2020

Associate of Applied Science - Medical Assistant

Everest College
Alexandra Curtis