Alexandra Curto
San Diego,CA
Summary
Dedicated customer service professional with 5+ years of experience in hospitality and guest relations. Proven track record in fast-paced environments, combining strong communication skills with efficient multitasking abilities. Expertise in point-of-sale systems, payment processing, and delivering exceptional guest experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier and Deli Clerk
Sprout’s
08.2024 - Current
- Handled an average of over 100+ transactions daily operating a POS, maintaining accuracy in cash handling at 99%
- Expertly handled EBT, credit/debit, and gift card purchases while maintaining the integrity of all payment regulations
- Cleaned and sanitized equipment and work areas and display cases for Health Department standards
- Created appealing merchandise displays and restocked cases throughout shift to optimize sales
- Worked alongside team members during peak service times to assure timely completion of orders and customer satisfaction
- Successfully resolved pricing discrepancies and customer complaints while preserving the customer shopping experience
Server
Oliver's Restaurant
04.2024 - 08.2024
- Provided complete dining service for up to 8 tables simultaneously in a high-volume restaurant environment with average sales of $2,500 per shift
- Maintained extensive knowledge of 100+ menu items, daily specials, and 50+ wine selections to provide informed recommendations
- Processed payments and managed cash drawer with 100% accuracy, handling transactions up to $5,000 per shift
- Collaborated with kitchen staff to ensure accurate and timely food service delivery, maintaining under 20-minute ticket times
- Trained 5 new servers on restaurant procedures, POS systems, and service standards
- Maintained high cleanliness standards in accordance with health department regulations
- Successfully managed large party reservations of up to 20 guests, ensuring coordinated service and timing
- Balanced multiple priorities including pre-shift prep work, ongoing table maintenance, and closing duties
Banquet Server/Bartender
ETC by Emily (Staffing)
11.2023 - 06.2024
- Expertly managed bar service for events ranging from intimate gatherings of 50 to large-scale functions of 300+ guests
- Coordinated with event staff to execute seamless service for weddings, corporate events, and private parties
- Maintained accurate inventory counts and cash handling for events with beverage sales exceeding $10,000
- Assisted in venue setup and breakdown, including arrangement of tables, chairs, and place settings for up to 300 guests
- Managed special dietary requirements and allergies for plated dinner service
- Received consistent positive feedback from event planners and clients for exceptional service
Front Desk/Receptionist
Synerchi Medical Spa
11.2021 - 05.2023
- Managed multi-line phone system and scheduled 50+ appointments weekly, maintaining a 95% booking rate
- Processed payments and maintained accurate daily cash reconciliation, handling transactions up to $3,000 daily
- Developed and implemented new inventory tracking system that reduced supply shortages by 30%
- Coordinated with medical staff to ensure smooth patient flow and minimal wait times
- Increased retail sales by 25% through product knowledge and recommendations
- Maintained detailed patient records and ensured HIPAA compliance in all communications
- Conducted end-of-day reconciliation reports and prepared daily deposits
- Coordinated with vendors for supply deliveries and maintained optimal inventory levels
- Successfully handled insurance verification and benefits coordination for medical spa services
Administrative Assistant
Health Insurance Services
11.2018 - 01.2022
- Performed general office and administrative tasks, provided excellent customer service (in person and via phone)
- Organized and managed ongoing office schedule
- Updated and maintained clientele records and insurance changes
- Designed and implemented new office systems to improve efficiency and organization
Brand Associate
Athleta
11.2019 - 12.2021
- Provided individual styling sessions with customers, understanding their fitness needs and lifestyle preferences
- Consistently met or exceeded monthly sales goals by maintaining customer relationships through positive customer service and clienteling skills
- Handled all sales transactions in an efficient manner while promoting benefits of the Athleta credit card and loyalty programs
- Maintained store organization through proper size monitoring, folding techniques, and inventory management
- Assisted in processing shipment deliveries and restocking merchandise during open and closed hours
- Built customer relationships through personalized outreach regarding new arrivals and promotions
Staff Accountant & Customer Service Representative
GovX, Inc.
01.2015 - 11.2018
Education
Business/General Education -
Grossmont Community College
San Diego, CA01.2014
Liberal Arts Studies -
Miami of Ohio
Oxford, OH01.2012
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Certification
- ABC Bartending School Certificate of Completion
- Department of Liquor Law and Licensing Control Certification
- California State Food Handlers Card
References
Available upon request
Timeline
Cashier and Deli Clerk
Sprout’s
08.2024 - Current
Server
Oliver's Restaurant
04.2024 - 08.2024
Banquet Server/Bartender
ETC by Emily (Staffing)
11.2023 - 06.2024
Front Desk/Receptionist
Synerchi Medical Spa
11.2021 - 05.2023
Brand Associate
Athleta
11.2019 - 12.2021
Administrative Assistant
Health Insurance Services
11.2018 - 01.2022
Staff Accountant & Customer Service Representative
GovX, Inc.
01.2015 - 11.2018
Liberal Arts Studies -
Miami of Ohio
Business/General Education -
Grossmont Community College