Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sandra David

Loxahatchee Groves

Summary

Dynamic Closing Manager at Walgreens with a proven track record in operational efficiency and strong leadership. Enhanced customer satisfaction through effective problem-solving and attention to detail, while training new employees to ensure high performance. Recognized for improving cash handling accuracy and fostering a collaborative team environment.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Closing Manager

Walgreens
04.2023 - Current
  • Oversaw all aspects of managing the night shift including supporting pharmacy, resolving patient/customer compalints/concerns, deescalating situations and working with law enforcement when needed.
  • Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
  • Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
  • Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
  • Collaborated with other department managers to address any operational issues, working together to find effective solutions.
  • Ensured a smooth transition between shifts by effectively communicating with incoming managers and staff members.
  • Managed employee performance reviews providing constructive feedback leading to higher team morale and improved performance.
  • Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
  • Reduced errors in financial transactions by thoroughly reviewing and verifying paperwork before submission.
  • Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.
  • Improved employee morale by fostering a positive work atmosphere and providing support and guidance to team members when needed.

Membership Sales Representative

Bj's Wholesale Club
03.2021 - 04.2023
  • Collaborated with team to develop promotional strategies that enhanced member acquisition.
  • Assisted in planning community events to promote brand visibility and attract new members.
  • Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
  • Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
  • Streamlined membership renewal process, making it more user-friendly and increasing renewal rates.

Self Employed

Home Services LLC
04.2012 - 04.2019
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Veterinarian Technician

Dr Traphagan
01.2000 - 04.2012
  • Administered vaccinations and medications, ensuring compliance with veterinary protocols and standards.
  • Assisted in diagnostic procedures, utilizing radiology equipment and laboratory testing for accurate assessments.
  • Monitored patient recovery, providing critical care support during surgical and post-operative phases.

Education

Registered Pharmacy Technician - University of Montreal, Veterinary Technician

Florida Board of Pharmacy

Skills

  • Operational efficiency
  • Strong leadership
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Adaptability and flexibility
  • Decision-making
  • Effective leader

Certification

Certified pharmacy technician

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working

Timeline

Closing Manager

Walgreens
04.2023 - Current

Membership Sales Representative

Bj's Wholesale Club
03.2021 - 04.2023

Self Employed

Home Services LLC
04.2012 - 04.2019

Veterinarian Technician

Dr Traphagan
01.2000 - 04.2012

Registered Pharmacy Technician - University of Montreal, Veterinary Technician

Florida Board of Pharmacy

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