Alexandra Davis
Phoenix,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
7
7
years of professional experience
Work History
Quality Specialist
Pinnacle Transplant Technologies
Phoenix, AZ
10.2023 - Current
- Review donor charts and making sure all information is accurate.
- Release cleared donors accurately in computer system.
- Keep track of donor charts to make sure they are not lost.
- Maintain a clean and organized work area to ensure important documents are not misplaced.
- Work efficiently with coworkers and other departments to ensure donor's are being sent out to customers in a timely manner.
Pharmacy Technician Trainee
Walgreens
Glendale, AZ
05.2021 - 06.2024
- Maintained patient profiles and medication records.
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
- Performed cashier duties such as accepting payments and issuing receipts.
- Prepared intravenous solutions under the supervision of a pharmacist.
- Received incoming shipments and checked accuracy of orders.
- Stocked shelves with pharmaceutical products.
- Verified insurance coverage for medications.
- Retrieved prescription requests from patients or healthcare providers via telephone or fax machine.
- Organized drugs by expiration date to ensure freshness.
Customer Service Advocate
UnitedHealthcare
Phoenix, AZ
06.2022 - 03.2023
- Followed up on member inquiries not immediately resolved.
- Utilized problem solving skills to resolve member issues quickly and efficiently.
- Provided accurate, valid, and complete information to member in a timely manner.
- Adhered to all company guidelines when interacting with member.
- Understood and followed oral and written directions.
- Identified needs of the member's promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Stylist Apprentice
PetSmart
Phoenix, AZ
06.2017 - 02.2019
- Assisted experienced stylists in hair coloring, styling, and cutting services.
- Provided customer service to clients by answering questions and addressing concerns.
- Organized and cleaned work areas before and after each appointment.
- Performed shampooing services for customers with a variety of hair types.
- Adhered to safety protocols when using salon equipment according to company guidelines.
- Greeted customers upon arrival and consulted on their desired look or style preferences.
- Maintained product knowledge including styling products, treatments, and specialty items.
- Processed payment transactions accurately at the end of each appointment.
- Observed professional etiquette when communicating with clients in person or over the phone.
Education
High School Diploma -
E-Institute At Union Hills
Glendale, AZ05-2017
Skills
- Patient Data Privacy
- Attention To Detail
- Patient Outreach And Follow-Up
- Customer Response
- Specimen Collection
- Quick Learner
- Empathetic And Genuine
- Retail Sales Customer Service
Timeline
Quality Specialist
Pinnacle Transplant Technologies
10.2023 - Current
Customer Service Advocate
UnitedHealthcare
06.2022 - 03.2023
Pharmacy Technician Trainee
Walgreens
05.2021 - 06.2024
Stylist Apprentice
PetSmart
06.2017 - 02.2019
High School Diploma -
E-Institute At Union Hills