Alexandra Davis

• Schedule patients accordingly
• Do intake form to gather patients past medical history
• Show empathy for patients and their diagnosis
• Communicate with office’s around to better assist patient as far as appts, prescription refills, rescheduling

• Looked into and resolved issues with accounting, service, and delivery.
• Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs.
• Used online and mobile access tools to educate and encourage customers to promote self-sufficiency.
• Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers.
• Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products.
• Set up new member contracts, explained the rules, and gave advice on how to get the most out of the benefits.
• Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
• Kept up to date on company policies, products, and marketing initiatives to better serve each customer.
• Interrogated customers and gathered data in order to better understand their needs and provide quick solutions.

• Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
• Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
• Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
• Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.

I previously worked full time at PetSmart as a stylist apprentice in the grooming salon. I chose this job because I absolutely love the environment and love animals. My responsibilities in the grooming salon were to sell our bathing packages, make appointments, answer phone calls, cut & trim dog's nails, bathe & dry the dogs, and make sure the working environment is safe and clean for the animals, their pet parent, and all the other co-workers. Although I worked in the grooming salon, I also worked as a cashier and sales associate. Those job duties included greeting every customer, helping them find anything they needed in the store, making sure their pet was safe in the store and making sure they left with a smile on their face and with all the products they needed.