Summary
Overview
Work History
Education
Skills
References
Timeline
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ALEXANDRA BUCHHOLZ

Ilion,NY

Summary

Highly driven administrative professional with an extensive background in training and management. Experienced manager with a proven track record of excellence and high-level performance.

Achievements exist to be exceeded, while people exist to be met.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

D.K. Griffith & Company
Utica, NY
10.2023 - Current
  • Handles and logs all client communications via phone call, email, and fax, utilizing the Firm's CRM system, and takes care of all client requests as they come in.
  • Handles all onboarding of new clients through a streamlined process I created to boost efficiency in the office, including information intake, preserving documentation, and preparing all account paperwork needed.
  • Regularly coordinates with the Firm's broker-dealer, as well as partner fund and annuity companies, on behalf of the Firm.
  • Assists the firm's financial advisor/CEO in his management of over 300 clients.
  • Created the Firm's Human Resources policies and procedures, including an Employee Handbook, a Fire Safety Manual, and the Firm's new employee onboarding process and paperwork.
  • Created the firm's IRS-required Written Information Safety Plan (WISP) and all corresponding policies and procedures.
  • Created, enforces, and manages all HR and IRS-required employee acknowledgment paperwork as the Firm's Data Security Coordinator.
  • Manages the hiring, onboarding, and training process for new employees of the firm.
  • Oversees property services and billing payments for the firm and the CEO's residence, including National Grid, Spectrum, and yearly taxes.

Customer Service Trainer/Purchasing Associate

Hummel's Office Plus
Mohawk, NY
05.2019 - 10.2023
  • Created the company's first in-depth training system for both the Customer Service department and the Custom Products department, which received direct approval from the company COO and CFO.
  • Managed all onboarding and training of new hires in both the Customer Service and Custom Products departments.
  • Conducted regular employee reviews of all representatives to identify gaps in performance and followed up with a tailored learning program for each in one-on-one training.
  • Provided the Customer Service managers and the company COO with weekly department updates.
  • Oversaw all purchasing transmissions throughout the day to ensure that all vendor orders were processed.
  • Oversaw the purchasing of warehouse inventory.
  • Coordinated with all company vendors to track orders and delays in products.
  • Managed the company's Custom Products department, including all order intake, proofing, processing, and shipping.
  • Managed weekly reviews of all company deliveries to ensure compliance with company protocol and provided detailed reports on findings to both the Fleet Manager and the COO, on behalf of the COO.
  • Overhauled several outdated systems across the Customer Service, Custom Products, and Purchasing departments by creating new systems and processes, which were then replicated through other departments.
  • I was the liaison between the sales team and the customer service team while in charge of handling escalations in client concerns for both departments, leading to being recognized by the company's CEO, COO, CFO, CIO, Chairman of the Board, and Vice Presidents as the first customer service member in the company to achieve Partner of the Quarter by unanimous voting in 27 years.

Assistant Store Manager

Carter's
New Hartford
09.2018 - 05.2019
  • Created a training system for employees, which received recognition from the District Manager.
  • Managed the training and retraining of all store employees, leading to an increase in store sales and metrics recognized by the District Manager.
  • Oversaw store performance in service, sales, metrics, and loss prevention to ensure operational excellence.

Customer Service Representative

Toys R Us
New Hartford, NY
07.2017 - 06.2018
  • Handled all customer communications at the Customer Service desk in person and by phone, to answer inquiries, transact returns, and process exchanges.
  • In charge of all customer de-escalation for the cash register lanes.
  • Managed all cashier training, leading to a large increase in store performance, which was recognized by the District Manager.
  • Consistently outperformed district averages for individual performance and was recognized by the District Manager for making it to the top 15% of individual performers in the company nationwide.

Sales Associate/Cashier

The Children’s Place
New Hartford, NY
08.2016 - 07.2017
  • Oversaw all store inventory to ensure maximum store organization and merchandising at all times.
  • Led the store in customer service performance on both the floor and at the cash register, while promoting store sales and loyalty programs, leading to an increase in store performance recognized by the District Manager.
  • Appointed by the District Manager to manage all employee training, utilizing sales methods I created to increase store performance.
  • Led the store's performance in metrics from 10th in a 12-store district to the 3rd highest-performing store in my Regional Manager's 120-store region, spanning three states. This achievement was recognized by the District Manager, as well as the Regional Manager.
  • Consistently outperformed district averages for individual performance and was recognized by both the District and Regional Managers for making it to the top 10% of individual performers in the company nationwide.

Education

Some College (No Degree) - Early Childhood Education

Mohawk Valley Community College
Utica, NY

Skills

  • Office management
  • Excellent communicator
  • Employee training and onboarding
  • Highly driven
  • Policy and procedure writing
  • Process improvement

References

References available upon request.

Timeline

Administrative Assistant

D.K. Griffith & Company
10.2023 - Current

Customer Service Trainer/Purchasing Associate

Hummel's Office Plus
05.2019 - 10.2023

Assistant Store Manager

Carter's
09.2018 - 05.2019

Customer Service Representative

Toys R Us
07.2017 - 06.2018

Sales Associate/Cashier

The Children’s Place
08.2016 - 07.2017

Some College (No Degree) - Early Childhood Education

Mohawk Valley Community College

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