Alexandra Defries
San Antonio,TX
Summary
Developed versatile administrative skills within dynamic office environment, excelling in communication and organizational tasks. Demonstrates proficiency in managing schedules, coordinating meetings, and providing exceptional customer service. Seeking to transition into new field where these transferable skills can drive operational success and client satisfaction.
Overview
2
2
years of professional experience
Work History
Front Office Administrator
Dentistry of San Antonio
08.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Coordinated communication between patients and dental staff to enhance service delivery.
- Processed insurance claims and verified coverage details for patient billing accuracy.
- Organized front office operations, ensuring compliance with dental regulations and standards.
- Implemented improvements in scheduling processes, reducing wait times for patients effectively.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
- Maintained accurate inventory levels by regularly updating the tracking system and initiating orders when necessary.
- Contributed proactively to marketing efforts that increased brand awareness among potential customers.
Mentor - Payment Reminder Services
SWBC
05.2024 - 08.2025
- Supervised staff of collectors, monitoring phone calls and letters.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
- Adhered to established guidelines to increase profits and collect supplier payments.
- Conducted investigations of customer accounts and payment histories.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Composed effective accounting reports summarizing accounts payable data.
- Assisted in creating tailored mentorship plans to meet individual needs and career aspirations of mentees.
- Provided guidance on industry best practices, fostering a culture of collaboration and continuous improvement among participants.
- Facilitated skill development workshops to enhance mentee capabilities in financial literacy and personal growth.
Medical Scribe
AQuity Solutions
01.2024 - 05.2024
- Preparing and assembling medical record documentation/charts for the physician.
- Updating patient history, physical exam and other pertinent health information in the patient.
- Organizing and sending all documentation to physician for review.
- Documented patient encounters accurately, ensuring comprehensive and timely medical record completion.
- Assisted physicians with electronic health records, enhancing documentation efficiency and clarity.
- Implemented best practices for data entry in electronic health systems, improving overall workflow efficiency.
- Maintained confidentiality of sensitive patient information per HIPAA regulations, fostering trust and compliance in practices.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
Education
BBA - Operations Management
Palo Alto College
San Antonio, TX05-2027
Certification in Dental Assisting -
Penn Foster College
09-2024
Skills
- Scheduling appointments
- Office supply management
- Reception duties
- File organization
- Leadership and supervision
- Customer relationship management (CRM)
- Office administration
- Customer service management
- Past due balance management
- Exceptional organization
- Goal-oriented focus
- Time management mastery
Timeline
Front Office Administrator
Dentistry of San Antonio
08.2025 - Current
Mentor - Payment Reminder Services
SWBC
05.2024 - 08.2025
Medical Scribe
AQuity Solutions
01.2024 - 05.2024
Certification in Dental Assisting -
Penn Foster College
BBA - Operations Management
Palo Alto College