Alexandra De Los Santos
Chicago,IL
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Nursing Support Technician
University of Chicago Medical Center
07.2023 - Current
- Ensured continuity of care for each patient by effectively collaborating with incoming shift technicians during hand-off procedures.
- Increased patient satisfaction by providing compassionate and timely care to patients in various stages of recovery.
- Educated patients on proper self-care techniques, empowering them to take an active role in their own health management upon discharge.
Health Supervisor
Camp Palos
05.2022 - 07.2023
- Maintained strict adherence to safety regulations within the workplace while addressing any potential hazards promptly.
- Mentored junior staff members, promoting professional development and skills
- Treated minor injuries
Host
Hooters
11.2022 - 03.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Bartender and Server
Macubana
05.2021 - 08.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Cashier Team Lead
Mr. Submarine
03.2016 - 05.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling carry out orders
- Communicated with customers and team members to solve problems.
- Stocked sauces, fridges, and helped prep food.
Education
Bachelor of Science - Nursing
Chamberlain University
Downers Grove, IL05.2026
High School Diploma -
Mother Mcauley
Chicago, IL05.2017
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Safe Food Handling
- High-volume dining
Certification
- CNA - Certified Nursing Assistant
Timeline
Nursing Support Technician
University of Chicago Medical Center
07.2023 - Current
Host
Hooters
11.2022 - 03.2023
Health Supervisor
Camp Palos
05.2022 - 07.2023
Bartender and Server
Macubana
05.2021 - 08.2022
Cashier Team Lead
Mr. Submarine
03.2016 - 05.2018
Bachelor of Science - Nursing
Chamberlain University
High School Diploma -
Mother Mcauley