Alexandra Demarco
Longwood,FL
Summary
Highly-motivated with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Catering Lead
Panera Bread/Covelli Enterprises
Mt. Dora, FL
10.2022 - Current
- Coordinated with customers to determine menu items and event details.
- Developed menus based on customer preferences and dietary restrictions.
- Monitored quality of food products before serving to guests.
- Created detailed reports on catering services provided at each event.
- Resolved any customer complaints regarding catering services quickly and professionally.
- Responded promptly to emails or phone inquiries about catering services offered by the company.
- Reviewed invoices related to catering orders ensuring accuracy prior to payment being processed.
Shift Manager
Panera Bread/Covelli Enterprises
Altamonte Springs, FL
12.2020 - 10.2022
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling procedures.
- Conducted daily shift meetings to review sales goals, promotions, and staff responsibilities.
- Investigated customer complaints regarding merchandise quality or availability promptly. Ensured customer issues were satisfied promptly.
- Provided coaching and guidance to team members when necessary to improve performance.
Associate
Panera Bread/Covelli Enterprises
Altamonte Springs, FL
11.2016 - 11.2019
- Verified credit card charges against purchase receipts for accuracy.
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Operated equipment such as scanners and computer point of sale systems correctly during checkout process.
- Assisted customers with selecting items and answering questions about products.
- Organized backroom areas to maintain a clean and organized work environment.
- Conducted inventory checks to ensure accuracy of shelf stock.
Education
Business Management
Covelli Management/Leadership
Trainer Program - Training New Hires
Covelli Management/Leadership
Skills
- Inventory Control
- Opening and closing procedures
- Decision-Making
- Documentation And Reporting
- Scheduling expertise
- Mentoring and Coaching
Additional Skills
- Computer Literate
- Leadership Training
- Social skills
- Multi-tasking
- Goal oriented
Timeline
Catering Lead
Panera Bread/Covelli Enterprises
10.2022 - Current
Shift Manager
Panera Bread/Covelli Enterprises
12.2020 - 10.2022
Associate
Panera Bread/Covelli Enterprises
11.2016 - 11.2019
Business Management
Covelli Management/Leadership
Trainer Program - Training New Hires
Covelli Management/Leadership
Similar Profiles
Kirsten HernandezKirsten Hernandez
Regional Training Manager at Panera Bread Covelli EnterprisesRegional Training Manager at Panera Bread Covelli Enterprises
David J. ImlerDavid J. Imler
Bakery Market Manager at Panera Bread / Covelli EnterprisesBakery Market Manager at Panera Bread / Covelli Enterprises
Rafaella PrietoRafaella Prieto
Team Lead at Covelli Enterprises Panera BreadTeam Lead at Covelli Enterprises Panera Bread
Alexandra BakerAlexandra Baker
Resource Teacher at Orange County Public SchoolsResource Teacher at Orange County Public Schools
Malina GloverMalina Glover
Licensed Real Estate Assistant at Luxury Realty GroupLicensed Real Estate Assistant at Luxury Realty Group