Alexandra Diaz
San Antonio,TX
Summary
Accomplished Medical Assistant with a proven track record at Methodist Healthcare, enhancing patient satisfaction and clinic efficiency through expert management of medical records and patient care coordination. Skilled in HIPAA compliance and bilingual communication (English & Spanish), I significantly contributed to a compassionate, patient-focused environment. Hardworking and passionate job seeker with strong organizational skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Medical Assistant
Methodist Healthcare
05.2021 - 08.2021
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient pulse oximetry.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Medical Assistant Student Intern
Trident Pain Management
07.2020 - 09.2020
- Handled administrative tasks such as answering phone calls, scheduling appointments, and managing insurance claims to keep daily operations running smoothly.
- Prepared examination rooms by sterilizing surfaces and setting up necessary equipment prior to appointments, enhancing overall cleanliness standards within the clinic setting.
- Assisted in performing diagnostic tests, ensuring accurate results and prompt treatment.
- Obtained vital signs for each patient as part of routine assessment procedures, ensuring accurate data collection for further evaluation.
- Streamlined appointment scheduling processes for better time management and increased patient satisfaction.
- Supported healthcare team in treating patients with chronic conditions, helping to manage their symptoms effectively.
- Assisted in maintaining electronic medical records, contributing to a more organized system for managing patient information.
- Developed strong communication skills while working closely with a diverse group of healthcare professionals.
- Improved clinic efficiency by organizing and maintaining medical supplies and equipment.
- Enhanced patient care by assisting medical professionals with various tasks and procedures.
- Provided support during minor surgical procedures, resulting in a safer environment for patients and staff alike.
- Promoted teamwork among fellow interns by sharing knowledge gained from personal experiences throughout the program.
- Participated in continuing education classes to stay up-to-date on the latest medical advancements and best practices.
- Utilized critical thinking skills when faced with complex medical situations, providing efficient resolutions for patients and healthcare professionals alike.
- Contributed to positive patient experiences by providing friendly and compassionate care.
- Gained valuable hands-on experience through daily interactions with patients, medical staff, and administrative personnel.
- Demonstrated adaptability by seamlessly transitioning between front office duties and clinical responsibilities as needed to maintain overall clinic productivity.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Implemented care and efficiency improvements to support and enhance office operations.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Education
No Degree - Medical Assisting
The College of Healthcare Professionals
San Antonio, TX03.2020
High School Diploma -
John Marshall High School
San Antonio, TX05.2018
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Medical Terminology
- Vital Sign Monitoring
- Vital signs monitoring
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Patient-focused care
- Data Entry
- Phlebotomy
- Reliable team player
- Procedure Assistance
- Electronic Health Records
- Electronic Medical Records
- Compassionate
- CPR
- Immunization Administration
- Phlebotomy Techniques
- Specimens collection and processing
- Patient Assessments
- Medical Procedures
- Laboratory Specimen Collection
- Professionalism and Ethics
- Maintaining confidentiality
- Insurance Verification
- Appointment Setting
- Compassionate caregiver
- Medical Records Management
- Patient Care Coordination
- Patient Flow Management
- Sterilization techniques
- First Aid
- Anatomy and Physiology Knowledge
- Medical supply inventory
- Equipment Sterilization
- Medical office administration
- Sterile technique
- Complex Problem-Solving
- Fluent in English & Spanish
- intermediate in Turkish
- Trustworthy companion
- Adaptable
- Patient Relations
- Patient Management
- Inventory and supply management
- Simple dressings
- OB/GYN procedures
- Prioritizing stat orders
- Knowledge of EKG rhythm interpretation
- Inventory Management
- Professional Bedside Manner
- Medical terminology in English & Spanish
- Monitoring patient progress
- Diagnostic Procedures
- Healthcare Software Proficiency
- Indirect Patient Care
- Reliable transportation
- Companionship and emotional support
- Emergency procedures understanding
- Diagnostic Testing Assistance
- Lab Equipment Operation
- Antigen testing
- Emergency Room Procedures
Hobbies
I started playing golf in high school & I have been playing ever since, i am no expert however that has never discouraged me from continue playing & having a good time. As far as reading I have my preferred genres that I enjoy such as history and horror. A book I am currently reading is "Letters from a Stoic" Seneca
Timeline
Medical Assistant
Methodist Healthcare
05.2021 - 08.2021
Medical Assistant Student Intern
Trident Pain Management
07.2020 - 09.2020
No Degree - Medical Assisting
The College of Healthcare Professionals
High School Diploma -
John Marshall High School