ALEXANDRA DIAZ
New York
Summary
Offering key skills in leadership and problem-solving, eager to learn and grow in team-oriented environment. Brings solid foundation in project management principles and effective communication techniques. Ready to use and develop skills in resource allocation and team coordination in Management (Medical Administration) role.
Overview
18
18
years of professional experience
Work History
TEAM LEAD
LENSCRAFTERS
03.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
STORE COORDINATOR
KOHLER
01.2022 - 01.2023
- Championed staff recognition initiatives, celebrating exceptional employee performance and promoting a culture of continuous improvement.
ASST. SALES MANAGER
MACY’S
01.2015 - 01.2022
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
SKINCARE LEAD
SEPHORA
01.2010 - 01.2014
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Utilized skin hydrometer to help determine customers' skin conditions.
- Examined merchandise and took inventory to identify items to be reordered and replenished.
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
- Trained new team members on skincare techniques, products, and company policies for a seamless integration into the team.
- Increased repeat business by building strong relationships with clients through regular follow-ups and tailored advice.
ASSISTANT MANAGER
TOYS R US
01.2008 - 01.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
HOME HEALTH AIDE
EMPIRE STATE HOME CARE SERVICE
01.2007 - 01.2009
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Education
Bachelor Of Early Childhood Care And Education - Early Childhood Education
City College of New York
New York, NY06.2010
Associate of Science - Medical Assistance
ASA College
Brooklyn, NY01.2008
Skills
- Client/Vendor Relations
- Education, Training, and Recruiting
- Hospitality/Retail Services
- Process Improvement
- Effective Marketing
- Beauty Industry Expert
- Administration Support
- Time Management/ Organization
- Attention to detail
- Conflict resolution
- Performance improvement
- Diversity and inclusion
- Marketing
- Teamwork and collaboration
- Office administration
- Expense reporting
MEDICAL EXPERIENCE
- Eye care Assistant-completion of patient care: appointment confirmations and billing.
- Pre-testing patients to assist Doctor in exams.
- Assisted in client supervision, feeding, cleaning
- Medication administering. Orally and injectable
- Medical note briefing for client, and administration
- Hospice/End of life care
MANAGEMENT EXPERIENCE
- Managed an Optometrist office as well as collaboration of retail products. Ensured all patients received a 5 star experience by leading by example.Coaching and developmentt of staff on customer satisfaction journey as well as medical equipment and procedures.
- Counter Manager for Luxury and Trend Cosmetic Companies: Shiseido, Jo Malone, Laura Mercier, Urban Decay, Bobbi Brown, Anastasia Beverly Hills and more.
- Trained, educated, managed, and mentored incoming personnel and staff regarding specific processes, procedures, and work ethic
- Greeted and handled staff, clients, patients and other persons regarding issues, requests, and other queries
- Screened a high volume of clients to verify all components were being met before confirmation
- Assisted in lead sales for over 10 years.
Timeline
TEAM LEAD
LENSCRAFTERS
03.2022 - Current
STORE COORDINATOR
KOHLER
01.2022 - 01.2023
ASST. SALES MANAGER
MACY’S
01.2015 - 01.2022
SKINCARE LEAD
SEPHORA
01.2010 - 01.2014
ASSISTANT MANAGER
TOYS R US
01.2008 - 01.2010
HOME HEALTH AIDE
EMPIRE STATE HOME CARE SERVICE
01.2007 - 01.2009
Associate of Science - Medical Assistance
ASA College
Bachelor Of Early Childhood Care And Education - Early Childhood Education
City College of New York
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