ALEXANDRA Diaz
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Sales professional with considerable experience in driving revenue growth and building strong customer relationships. Adept at team collaboration and flexible in adapting to changing business needs. Skilled in sales strategy, client communication, and performance analysis. Known for reliability and strong focus on achieving results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead GSA
European Wax Center
10.2024 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Monitored inventory of supplies at the front desk area, replenishing items as necessary to maintain functionality.
- Trained new Guest Service Associates, sharing best practices for exceptional customer service.
- Created welcoming and comfortable environment for guests.
- Managed check-in and check-out procedures for guests.
- Assisting guest as sales professional.
Secretary Manager
SHH construction services
01.2022 - 01.2024
- Organized and maintained documents, files and records.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Scheduled maintenance for office equipment to keep machines operating efficiently.
- Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
- Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Manager
El Nuevo orgullo catracho
01.2019 - 01.2022
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Supervised staff performing daily activities.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Customer Service Representative
Aventura Chrysler ,jeep, dodge & ram
01.2018 - 01.2019
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Answered + inbound calls per day and directed to individuals or departments.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Boutique Sales Associate
Treasure boutique
01.2018 - 12.2018
- Maintained work area organization and cleanliness to uphold production levels and safety standards.
- Completed daily checklists for smooth shop operations.
- Set up and tended equipment with machine operators to complete runs.
- Assisted customers with finding correct sizes for garments and showed accessories to complete outfits.
- Kept detailed track of inventories and supplies using computer software.
- Brought customer issues to immediate attention of supervisor to achieve quick resolutions.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
Education
Some College (No Degree) - Nursing
Keiser University
Fort Lauderdale, FLAssociate of Business Administration - Business Administration
Keiser University
Fort Lauderdale, FL01-2028
High School Diploma -
Miami Jackson Senior High School
Miami, FL06.2019
Skills
- Vendor Relations
- Hiring and Terminations
- Process Improvement
- Operational and Financial Reporting
- Payroll Oversight
- Customer Satisfaction Evaluation
- Microsoft Office
- Electronic Filing Systems
- -Problem-Solving
- Customer service
- Friendly, positive attitude
- Active listening
Education and Training
true,other,other
Certification
Best Lead GSA of the district of south Florida
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Lead GSA
European Wax Center
10.2024 - Current
Secretary Manager
SHH construction services
01.2022 - 01.2024
Manager
El Nuevo orgullo catracho
01.2019 - 01.2022
Customer Service Representative
Aventura Chrysler ,jeep, dodge & ram
01.2018 - 01.2019
Boutique Sales Associate
Treasure boutique
01.2018 - 12.2018
Some College (No Degree) - Nursing
Keiser University
Associate of Business Administration - Business Administration
Keiser University
High School Diploma -
Miami Jackson Senior High School
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