ALEXANDRA DI LORENZO
Grov
Summary
Resourceful Specialist known for high productivity and efficient task completion. Excel at communication, problem-solving, and adaptability. Works great alone or with others and consistently exceeds expectations.
Overview
14
14
years of professional experience
Work History
Quality Auditor
National Seating and Mobility
Orlando
05.2025 - Current
- Conducted internal audits to ensure compliance with medical documentation standards.
- Prepared detailed reports on audit findings for management review.
- Collaborated with departments to identify areas for quality improvement.
- Assisted in development of quality audits for consistent evaluations.
- Managed time effectively to complete tasks within established deadlines.
Funding Specialist, Lead, MIR Specialist
National seating and mobility
Orlando
06.2021 - 05.2025
- Processed authorization requests through insurances such as Medicare, Medicaid, United Health, Aetna, BCBS, etc.
- Communicated with hospitals, doctors' offices, and medical personnel on behalf of patients.
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.
- Handled inbound and outbound communications from customers.
- Using Microsoft Word and Excel, I created documents and spreadsheets to track customer needs, insurance coordination, and product distribution.
- Adhered to quickly changing and evolving policies and procedures.
- Provided guidance to customers on the availability and terms of various funding sources.
- Audited orders to identify coverage and payment opportunities after delivery
- Identify and report non-payment trends to coordinate solutions with management.
Senior Funding Specialist
Colonial Medical Supplies
Orlando
01.2012 - 06.2021
- Verified Insurance benefits, allowable, and coordinated contract changes.
- Coordinated delivery of equipment for hospital discharge orders with both patients and hospital staff.
- Processed Authorization
- Communicated with hospitals, doctors offices and medical personnel on the behalf patients.
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.
- Handled inbound and outbound communications from customers.
- Provided guidance to customers on the availability and terms of various funding sources.
Education
ASSOCIATE OF ARTS - IN PROGRESS
Valencia College
Orlando, FlHIGH SCHOOL DIPLOMA -
East Ridge High School
Clermont, FlSkills
- Verbal and written communication
- Data management
- Customer service excellence
- Insurance verification
- Product and service knowledge
- Organization and recordkeeping
- Problem resolution
Timeline
Quality Auditor
National Seating and Mobility
05.2025 - Current
Funding Specialist, Lead, MIR Specialist
National seating and mobility
06.2021 - 05.2025
Senior Funding Specialist
Colonial Medical Supplies
01.2012 - 06.2021
ASSOCIATE OF ARTS - IN PROGRESS
Valencia College
HIGH SCHOOL DIPLOMA -
East Ridge High School