Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandra Wright

Shelby,NC

Summary

Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Individual who is dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure.

Overview

4
4
years of professional experience

Work History

Consumer Banking Relationship Specialist

Bank Of The Ozarks
08.2022 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Conduct outbound sales calls and tele-consulting
  • Contribute skills and experience to help cultivate, maintain, and strengthen relationships with the community, providing exceptional customer service while meeting financial needs of customers
  • Displaying a high degree of integrity, trustworthiness, and professionalism at all times
  • Performed various clerical duties by filing and faxing documents and creating customer databases

Account Manager

Texture Plus
02.2022 - 08.2022
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.

Retail Banker II

Woodforest National Bank
04.2020 - 02.2022
  • Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers
  • Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines
  • Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
  • Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
  • Reached out, generated appointments and built new relationships to grow business.
  • Probed to understand customer banking and credit card needs to integrate marketing promotions and programs into conversations and offer strategic advice.

Vet Assistant/Kennel Tech

Hope Animal Hospital
06.2019 - 12.2020
  • Being responsible for all kennel attendents
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Educated visitors and staff on proper animal care and handling.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Coordinated timely, appropriate animal transfers with shelters, rescue organizations and animal centers.

Education

B.S - Mathematics/Actuary Science

Gardner-Webb University
Boiling Springs, NC
12.2020

Associate - Accounting, communication, business

Cleveland Community College
Shelby, NC
05.2018

Skills

  • Team leader
  • Set Appointments
  • Medication Regimens
  • Product and Service Sales
  • Consumer Banking
  • Change Orders
  • Secure Bank Vaults
  • Balance Cash Drawers
  • Analytical Thinking
  • Financial Advisement
  • Small Business Operations
  • De-Escalating Conflicts

Timeline

Consumer Banking Relationship Specialist

Bank Of The Ozarks
08.2022 - Current

Account Manager

Texture Plus
02.2022 - 08.2022

Retail Banker II

Woodforest National Bank
04.2020 - 02.2022

Vet Assistant/Kennel Tech

Hope Animal Hospital
06.2019 - 12.2020

B.S - Mathematics/Actuary Science

Gardner-Webb University

Associate - Accounting, communication, business

Cleveland Community College

Similar Profiles

CREATE PROFILE
Alexandra Wright