Alexandra Drake
Greenwood,IN
Summary
Motivated to provide prompt, friendly and professional service at all times. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Delivery Driver
DoorDash
03.2022 - 08.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Retail Worker and Shoe's Associate
Kohl's Department Store
09.2017 - 02.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Answered questions about store policies and addressed customer concerns.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Assisted customers with prompt and polite support in-person and via telephone.
- Managed efficient cash register operations.
Fast Food Employee
Firehouse Subs
02.2015 - 06.2016
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
- Enhanced teamwork within the staff, promoting collaboration and communication during busy shifts.
- Managed cash transactions accurately while adhering to company policies regarding safe cash handling procedures.
- Demonstrated versatility by cross-training in various positions such as cashier, cook, and custodian.
- Worked closely with managers to identify areas of improvement in day-to-day operations resulting in increased productivity levels.
- Assisted new employees with on-the-job training to ensure smooth integration into the workplace environment.
- Minimized food waste through proper storage practices, regular temperature monitoring, and rotation of perishable items.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Education
High School Diploma -
Fox Academy
3912 Pinetop Dr, Indianapolis, IN 4627305.2016
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Dependable and reliable
- Problem-Solving
- Safe Driving Record
- Stocking and Inventory
- Complex Problem-Solving
- Quality Assurance
- Communication and Interpersonal Skills
- Efficiency and Time Management
Timeline
Delivery Driver
DoorDash
03.2022 - 08.2024
Retail Worker and Shoe's Associate
Kohl's Department Store
09.2017 - 02.2019
Fast Food Employee
Firehouse Subs
02.2015 - 06.2016
High School Diploma -
Fox Academy