Alexandra Driscoll
Manchester
Summary
Passionate and motivated Behavioral Health Technician with experience working with patients that have mood disorders and substance use disorders. Proficient in active listening, redirecting, and de-escalation. Strong advocate for recovery and committed to providing high quality care.
Overview
7
7
years of professional experience
Work History
Server
Revo Casino and Social House
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Mental Health Technician
High Point Treatment Center
12.2023 - 05.2024
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Ensured timely administration of medications as prescribed by psychiatrists, closely monitoring for side effects or adverse reactions.
- Utilized de-escalation techniques effectively, reducing instances of patient agitation.
Behavioral Health Technician
Bedrock Recovery Center
02.2023 - 08.2023
- Perform safety checks on every patient on unit
- Completing admissions, making sure to document everything patients came in with to confirm they know what they have with them
- Ensuring their belongings that they can not have on unit are locked up
- Searching all belongings for contraband
- Report any changes in behavior to medical staff
- Lead patients in therapeutic activities
- Knowing when to call codes
- Documentation
- Monitoring patient care and safety
- Communication skills
- Writing a shift report documenting everything that happened on shift good and bad, reporting who worked during that shift
- Conducting room searches as needed under supervision of nursing and clinical
Server
Bertucci's
05.2021 - 01.2023
- Cash handling
- Customer Service
- Ensuring customer satisfaction
- Communication skills
- Serving food and beverages
- Ensuring cleanliness
- Greeting guests
- Time management
- Multitasking
- Checking identification as needed
Server
Pushkart Cafe
12.2018 - 10.2021
- Cash handling
- Customer Service
- Ensuring customer satisfaction
- Communication skills
- Serving food and beverages
- Ensuring cleanliness
- Greeting guests
- Time management
- Multitasking
Mental Health Technician
Pembroke Hospital
11.2019 - 10.2020
- Perform safety checks on every patient on unit
- Report any changes in behavior to medical staff
- Go through personal belongings upon admission ensuring no contraband
- Lead patients in therapeutic activities
- Knowing when to call codes
- Documentation
- Monitoring patient care and safety
- Communication skills
- Multitasking
EMS transport
Brewster Ambulance
07.2018 - 08.2019
- Ensuring patients were secured safely
- Completing all required documentation
- Communication with Nursing to ensure a safe and stable transport
- Emergency vehicle operation
- Problem solving
- Ability to remain calm in stressful situations
- Interacting with families and physicians regarding patient care
Education
High School Diploma -
Weymouth High School
Weymouth, MA05.2019
Skills
CPI certified
Servsafe certified
Strong communication
Timeline
Server
Revo Casino and Social House
09.2024 - Current
Mental Health Technician
High Point Treatment Center
12.2023 - 05.2024
Behavioral Health Technician
Bedrock Recovery Center
02.2023 - 08.2023
Server
Bertucci's
05.2021 - 01.2023
Mental Health Technician
Pembroke Hospital
11.2019 - 10.2020
Server
Pushkart Cafe
12.2018 - 10.2021
EMS transport
Brewster Ambulance
07.2018 - 08.2019
High School Diploma -
Weymouth High School
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