Alexandra Duenas

• Streamlined resource allocation processes by implementing efficient scheduling and tracking systems.
• Continuously assessed the effectiveness of existing resource management strategies, refining processes as needed to ensure optimal performance at all times.
• Analyzed historical data to forecast future resourcing needs, enabling proactive planning and adjustments as needed.
• Mentored junior staff members in effective resource management techniques, fostering a culture of continuous improvement within the team.
• Utilized advanced analytics tools to monitor trends in resource usage, proactively identifying potential areas for optimization or cost savings opportunities.
• Implemented sustainable resource management practices, contributing to organization's environmental goals.
• Developed metrics for assessing effectiveness of resource allocation, leading to continuous improvement in processes.
• Pioneered adoption of new resource management software, greatly enhancing data accuracy and accessibility.
• Improved employee morale and productivity through effective leadership and communication strategies.
• Streamlined department operations by implementing efficient management processes and systems.
• Facilitated knowledge sharing among staff members through regular training sessions on best practices relevant to their roles within the organization.
• Collaborated with cross-functional teams to drive innovation and maximize overall organizational performance.
• Developed and executed strategic plans for achieving departmental goals, leading to significant business growth.
• Maintained a high level of employee engagement by recognizing individual and team accomplishments, celebrating success stories, and addressing performance gaps constructively.
• Promoted a positive work environment by fostering open communication channels between team members at all levels within the organization.
• Drove process improvement efforts by identifying inefficiencies, developing solutions, and monitoring results over time.
• Established key performance indicators and monitored progress towards meeting departmental objectives consistently.
• Defined clear targets and objectives and communicated to other team members.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Developed comprehensive training materials to ensure smooth transition and adoption of new systems for endusers.
• Communicated and explained business requirements to team members to understand and implement functional demands.
• Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
• Trained and guided team members to maintain high productivity and performance metrics.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Served as a key point of contact for both internal stakeholders and external partners on matters relating to resource availability and allocation, fostering strong relationships built on trust and transparency.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Regularly reviewed project scopes to ensure appropriate allocation of resources based on changing priorities or unforeseen challenges.
• Analyzed data to improve scheduling, forecasting, and resource management for better operational results.
• Maximized productivity and management systems by establishing specific goals and managing operations.
• Implemented employee training programs to ensure staff were up-to-date on industry best practices and company policies.
• Spearheaded process improvements initiatives that resulted in reduced lead times and increased output quality.
• Managed a team of professionals, fostering a positive work environment to boost employee morale and retention rates.
• Fostered collaborative work environment, leading to increased employee satisfaction and reduced turnover rates.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Served as a key point of contact for both internal stakeholders and external partners on matters relating to resource availability and allocation, fostering strong relationships built on trust and transparency.
• Collaborated with department heads to identify staffing requirements, resulting in improved workforce planning and reduced turnover rates.
• Optimized resource allocation by assessing project requirements and assigning appropriate personnel.
• Maintained detailed records of all allocated resources, facilitating accurate reporting and forecasting for future projects.
• Conducted regular reviews of ongoing projects, identifying areas where additional resources were required or could be reallocated for greater efficiency.
• Resolved conflicts related to resource allocation quickly and professionally, ensuring minimal impact on project timelines.
• Reduced project delays by proactively identifying potential bottlenecks in resource availability and addressing them promptly.
• Successfully managed tight deadlines by skillfully balancing limited timeframes against available human capital while still achieving quality results.
• Streamlined resource allocation processes by implementing efficient scheduling and tracking systems.
• Interacted well with customers to build connections and nurture relationships.
• Analyzed historical data to forecast future resourcing needs, enabling proactive planning and adjustments as needed.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Paid attention to detail while completing assignments.
• Organized and detail-oriented with a strong work ethic.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proved successful working within tight deadlines and a fast-paced environment.
• Learned and adapted quickly to new technology and software applications.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Reduced discrepancies in financial records by conducting thorough account reconciliations and rectifying any inconsistencies.
• Participated in cross-functional projects, applying accounting expertise to support other departments with financial-related tasks.
• Increased visibility into vendor performance through creation of custom reports that tracked key metrics such as average daystopay.
• Served as a key contact person for external vendors, addressing inquiries on payment statuses promptly and professionally.
• Assisted employees with filling out expense reports.
• Minimized late payment fees by consistently monitoring due dates and prioritizing payments accordingly.
• Maintained internal controls compliance within the accounts payable department by adhering to established policies and procedures at all times.
• Tracked funds, prepared deposits and reconciled accounts.
• Collected and reported monthly expense variances and explanations.
• Trained new employees on accounting principles and company procedures.
• Facilitated audits by ensuring availability of appropriate documentation, leading to smoother audit processes and minimal findings.

• Implemented new collection strategies that led to the recovery of lost revenue.
• Ensured timely payments from clients through effective communication and proactive followups.
• Provided exceptional customer service by addressing client inquiries promptly and professionally.
• Completed daily process adjustments to maintain accuracy.
• Prepared bills receivable, invoices, and bank deposits.
• Reconciled daily AR ledger and verified proper posting.
• Verified discrepancies and resolved clients' billing issues
• Improved department efficiency through the adoption of new technologies and automation tools.
• Processed incoming payments in accordance with established financial policies.
• Implemented training programs for new hires within the accounts receivable department, ensuring consistent quality standards across the team.
• Conducted thorough credit reviews to minimize potential risks while maximizing company revenues.
• Developed and maintained strong client relationships, fostering trust and open communication.
• Collaborated with cross-functional teams to resolve billing disputes, increasing customer satisfaction levels.
• Analyzed aging reports and provided recommendations for improving collections efforts.
• Updated aging reports based on daily audits.
• Reduced outstanding account balances through diligent follow-up on past due invoices.
• Streamlined invoicing and payment systems, resulting in improved cash management.
• Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
• Established internal audit procedures to validate and improve accuracy of financial reporting.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
• Maximized revenue potential by identifying and resolving under-billed accounts.
• Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
• Enhanced customer satisfaction with timely and accurate invoice generation.
• Researched and resolved billing discrepancies to enable accurate billing.
• Processed vendor and supplier payments on weekly basis.
• Responded to customer concerns and questions on daily basis.
• Reconciled accounts receivable to general ledger.

• Supported accounts receivable department in reconciling customer accounts, ensuring accurate payment application and prompt resolution of discrepancies.
• Leveraged advanced software tools to efficiently manage large portfolios of overdue accounts, prioritizing efforts based on risk assessment and potential impact on cash flow.
• Contributed to improved cash flow by effectively managing aging receivables reports and initiating timely collection efforts.
• Maximized recovery of outstanding debts by utilizing persuasive negotiation techniques and maintaining a professional demeanor in all interactions.
• Collaborated closely with other departments to resolve billing discrepancies or disputes that could lead to late payments or non-payment situations.
• Maintained accurate records of all collection activities, providing regular updates to management on the status of outstanding accounts.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Compile, manage and execute billing/e-billing for a busy law firm. Review and edit billing for different practices; communicate with clients and attorneys; prepare reports and spreadsheets; manage records/filing; and administer basic accounting duties.

• Compile and bill attorney hours to clients every month.
• Review and edit pre-bills in response to attorney requests
• Apply retainer funds as directed by attorney
• Process write-offs following Firm policy
• Execute complex bills in a timely manner (i.e., multiple discounts by matter, split-party billing and preparation of electronic bills)
• Handle high volume of bills per month.
• Effectively interact and communicate with attorneys, secretaries, and clients
• Review and verify accuracy of billing and supporting documentation as required
• Research and respond to inquiries regarding billing issues and problems
• Create and print final client billing
• Create and distribute monthly reports and spreadsheets
• Operate office equipment
• Assist in preparing documentation and responses for legal inquiries litigation and court appearances.
• Ensures strict confidentiality at all times

• Provided administrative and customer service support in a busy office setting.
• Provided quality service to clients
• Supervised entry and production of client jobs
• Copy/print or scan document/ attachments
• Managed billing
  • Administered purchasing and supplies
• Prepared reports, spreadsheets and EOM presentations
• Managed employee calendar
• Administer databases

Managed both business and personal accounts; market the different programs; scheduled meeting with prospective business; administered paperwork and payments; maintained records of transactions and meetings; and provided customer service tasks.