Alexandra Duncan
Summary
Personable and tech-savvy, equipped with solid understanding of computer systems and software. Possess fundamental knowledge in computer hardware and software, along with skills in customer service and sales. Poised to drive sales and provide excellent customer service, ensuring positive customer experience.
Overview
5
5
years of professional experience
Work History
Retention Specialist
Spectrum
06.2023 - 08.2024
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Working on multiple computer systems.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
Beauty Advisor
Sephora Inside JCPenney
07.2020 - 04.2023
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
Front Desk Receptionist
Biscainos Income Tax
01.2020 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Matching clients with the best suited tax professional for their needs.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
Del Rio High School
Del Rio, TX06-2020
Skills
- Customer feedback analysis
- Upselling and cross selling
- Documentation skills
- Customer service
- Organization and multitasking
- Cash handling
- Team collaboration
- Attention to detail
- Time management
- Data entry
- Flexibility and adaptability
Timeline
Retention Specialist
Spectrum
06.2023 - 08.2024
Beauty Advisor
Sephora Inside JCPenney
07.2020 - 04.2023
Front Desk Receptionist
Biscainos Income Tax
01.2020 - 04.2023
High School Diploma -
Del Rio High School