Alexandra Durham
Fresno,CA
Summary
Skilled leader eager to learn and improve successful at motivating others and developing new and innovative ways to grow as a team. Organized and efficient in costumer service and excelling in communication, time management, and positive costumer experiences.
Overview
2
2
years of professional experience
Work History
Ice Cream Server
Jays Specialty Ice Cream
Fresno, CA
04.2022 - Current
- Followed proper sanitation guidelines when handling food products.
- Verified accuracy of order before serving it to customers.
- Trained new employees on proper food handling techniques and customer service standards.
- Processed customer complaints professionally while maintaining a friendly attitude towards them.
- Performed opening duties such as setting up dining areas and preparing condiments.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Greeted customers and provided menu information.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Operated cash register to collect payments from customers.
- Prepared orders for customers by scooping ice cream into dishes or cones.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Informed management of low stock items prior to running out completely.
- Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
Barista
Dutch Bros
Fresno, CA
10.2023 - 05.2024
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Stocked shelves with ingredients needed to make coffee drinks.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Memorized official and off-menu coffee and tea preparations.
Cheerleading Coach
Pyramid Athletics
Fresno, CA
08.2022 - 10.2023
- Organized and managed practice sessions, competitions and performances for teams.
- Supervised volunteers assisting with team activities.
- Researched new trends in cheerleading choreography.
- Created innovative routines that showcased each athlete's strengths.
- Provided positive feedback to motivate squad members during practices and competitions.
- Developed and implemented a comprehensive cheerleading program to meet the needs of all ages.
- Maintained accurate records of attendance and performance evaluations.
- Ensured safety protocols were followed at all times by athletes and staff.
- Trained athletes in proper technique for stunts, tumbling, jumps, cheers and dances.
- Communicated regularly with parents regarding their child's progress.
Retail Worker
Pink Valley Boutique
Fresno, CA
01.2023 - 06.2023
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Greeted customers, identified their needs and provided assistance with product selection.
- Assisted in marketing activities designed to increase customer loyalty and promote sales growth.
- Inspected merchandise for defects prior to display on sales floor or shipment to customers.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Helped customers by answering questions and locating merchandise.
- Designed and deployed new display ideas to improve accessibility to merchandise.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Engaged shoppers, providing assistance and information on merchandise and product features.
Education
Some College (No Degree) - History
California State University - Fresno
Fresno, CASkills
- Strategic Planning
- Special events planning
- Team Collaboration
- Social Media Promotion
- Verbal and written communication
- Customer Service
Accomplishments
- GSA Gold Award
- Kappa Alpha Theta scholarship recipient
- Central pep and cheer Superstar Award
Affiliations
- Volunteer work through GSA and BSA
- Sisterhood chair for Kappa Alpha Theta
- Full Time student
- Volunteer work through Pyramid Athletics
Timeline
Barista
Dutch Bros
10.2023 - 05.2024
Retail Worker
Pink Valley Boutique
01.2023 - 06.2023
Cheerleading Coach
Pyramid Athletics
08.2022 - 10.2023
Ice Cream Server
Jays Specialty Ice Cream
04.2022 - Current
Some College (No Degree) - History
California State University - Fresno
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