Alexandra Duvall
Poteau,OK
Summary
Dedicated healthcare professional with extensive experience in patient care and clerical support. Known for strong organizational skills, empathy, and effective communication, contributing to improved patient outcomes and streamlined clinic operations. Eager to leverage expertise to facilitate exceptional healthcare experiences.
Overview
13
13
years of professional experience
Work History
Rehab Nursing Technician
Encompass Health Rehabilitation Hospital
Fort Smith, Arkansas
02.2019 - Current
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Monitored vital signs and reported changes to healthcare team members.
- Provided emotional support to patients dealing with long-term disability or illness.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Facilitated communication between patients, families, and healthcare providers.
- Documented patient progress in electronic health records accurately.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
- Maintained cleanliness and organization of patient care areas and equipment.
- Provided emotional support to patients and families throughout the rehabilitation process.
- Adhered to standard operating procedures related to infection control practices in order to maintain a clean environment for all patients and residents.
- Encouraged positive behavior among residents while maintaining respect for their rights.
- Provided direct care to patients with physical disabilities, including assisting them with daily activities and therapeutic exercises.
- Ensured compliance with facility policies related to confidentiality of health information.
- Answered patient call signals and signal lights to determine patients' needs.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Clerical Specialist
Premier Primary Care
Sallisaw, Oklahoma
08.2021 - 08.2023
- Handled incoming calls, addressing patient inquiries with professionalism and empathy.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Collaborated with team members to improve workflow and enhance service delivery.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Managed patient scheduling and appointment coordination for efficient clinic operations.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Developed and implemented time management strategies to enhance office productivity and ensure timely completion of tasks.
- Developed and organized filing systems to streamline document retrieval processes.
- Assisted in scheduling appointments for patients and providers.
- Implemented strategies to enhance document organization and improve access to critical information.
- Coordinated communication between healthcare staff and patients.
- Processed insurance claims and verified patient information.
- Supported office operations by maintaining inventory of supplies.
- Organized medical files for easy access and retrieval.
- Maintained a clean and organized workspace in the clinic environment.
- Maintained database systems by entering new and updated information.
- Provided administrative support to department staff members as required.
- Managed inventory of office supplies, placed orders when necessary.
- Prepared and distributed memos, letters, and other correspondence.
- Received visitors at front desk, provided assistance as needed, and directed them to the appropriate party or area.
- Scanned documents into digital format for storage in databases or archives.
- Verified accuracy of data entered into computer systems prior to processing.
- Answered incoming calls and directed inquiries to the appropriate parties.
Certified Medication Aide
Oklahoma Department of Veterans Affairs
Talihina, Oklahoma
08.2012 - 02.2019
- Assisted with medication administration, including dispensing and documentation of patient medications.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Monitored patients for adverse reactions to prescribed medications.
- Maintained medication inventory and ensured proper storage conditions.
- Assisted in training new staff on medication administration protocols.
- Collaborated with healthcare team to develop individualized care plans.
- Educated veterans about medications and potential side effects effectively.
- Documented medication administration in electronic health records accurately.
- Ensured compliance with state regulations and facility policies consistently.
- Maintained accurate records regarding patient's medical history, vital signs and progress notes.
- Performed monthly audits of controlled substances in accordance with regulatory standards.
- Calculated dosages accurately based on physician orders and age-specific dosing guidelines.
- Adhered strictly to infection control protocols while preparing or administering medications.
- Ordered, received, stored and inventoried medications as required by facility policies and procedures.
- Assessed patient needs in response to medications.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Assisted patients with personal care to alleviate burden on family members.
Education
Associate of Applied Science - Allied Health
Carl Albert State College
Sallisaw, OK05-2021
Skills
- Vital signs monitoring
- Patient documentation
- Medication administration
- Electronic health records
- Rehabilitation techniques
- Patient engagement
- Team collaboration
- Workflow optimization
- Clinical communication
- Emotional support
- Time management
- Medical equipment operation
- Activities of daily living
- Adaptive equipment use
Timeline
Clerical Specialist
Premier Primary Care
08.2021 - 08.2023
Rehab Nursing Technician
Encompass Health Rehabilitation Hospital
02.2019 - Current
Certified Medication Aide
Oklahoma Department of Veterans Affairs
08.2012 - 02.2019
Associate of Applied Science - Allied Health
Carl Albert State College