Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Alexandra Dykens

Bethlehem,PA

Summary

Highly-motivated and hands-on employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Manager

Restoration Coffee
Whitman, MA
08.2023 - 07.2024
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Maintained a high level of familiarity with company products and services.
  • Managed customer service inquiries and complaints in a timely manner.
  • Recruited and trained new employees to meet job requirements.
  • Operated cash registers to process customer payments.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Streamlined workstation organization for increased efficiency in completing tasks during high volume periods.

Cashier

Gullo's Garden Center
Hamburg, NY
04.2023 - 08.2023
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Assisted in addressing customer queries through phone by providing information on store procedures, products, and taking orders.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Implemented efficient and accurate procedures for operating a cash register while managing payments made through diverse channels like cash, check, credit card, gift card, and automatic debit.

Wait Staff Member

D'Anns Sports and Entertainment Restaurant
Abington, MA
06.2021 - 11.2022
  • Collaborated with other team members for tasks like refilling beverages and delivering food to tables.
  • Managed multiple tasks simultaneously while remaining organized under pressure.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Processed payments accurately using cash registers or point-of-sale systems.
  • Adhered to health department guidelines for sanitation when dealing with food items.
  • Assisted guests by answering questions about the menu offerings, food and drink preparation methods, ingredient lists for recipes, as well as any allergens present.

Education

Associate of Science - Business Administration And Management

Southern New Hampshire University
Hooksett, NH
02-2025

Skills

  • Sales monitoring
  • Product and service knowledge
  • Task Delegation
  • Customer Relations
  • Staff Management
  • Workload Management
  • Money Handling
  • POS System Operation
  • Supply Restocking

Certification

  • ServSafe Certified

References

References available upon request.

Timeline

Assistant Manager

Restoration Coffee
08.2023 - 07.2024

Cashier

Gullo's Garden Center
04.2023 - 08.2023

Wait Staff Member

D'Anns Sports and Entertainment Restaurant
06.2021 - 11.2022

Associate of Science - Business Administration And Management

Southern New Hampshire University

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Alexandra Dykens